Smartsupp vs HelpCenter Live
Struggling to choose between Smartsupp and HelpCenter Live? Both products offer unique advantages, making it a tough decision.
Smartsupp is a Online Services solution with tags like chat, live-chat, customer-service, analytics.
It boasts features such as Real-time chat, Co-browsing, Visitor tracking, Chatbots, Knowledge base, Ticket management, Live chat transcripts, Canned responses, Visitor profiles, Real-time analytics and pros including Easy to use, Great for small businesses, Affordable pricing, Good integration options, Good customer support.
On the other hand, HelpCenter Live is a Online Services product tagged with help-desk, knowledge-base, chatbot, customer-service, multichannel-support.
Its standout features include Multi-channel support (email, live chat, social media), Knowledge base, Chatbots, Help desk, Real-time analytics and reporting, SLA and escalation management, Ticket management, and it shines with pros like Intuitive and easy to use interface, Scalable to support large volumes of tickets, Built-in knowledge base and chatbots, Mobile optimization for agents, Tight integration with social media.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
Smartsupp
Smartsupp is a customer support software that allows companies to communicate with website visitors in real-time via chat, audio/video calls, and co-browsing. It offers features like automated greetings, proactive chat invitations, real-time visitor tracking, and analytics.
Categories:
Smartsupp Features
- Real-time chat
- Co-browsing
- Visitor tracking
- Chatbots
- Knowledge base
- Ticket management
- Live chat transcripts
- Canned responses
- Visitor profiles
- Real-time analytics
Pricing
- Freemium
- Subscription-Based
Pros
Cons
HelpCenter Live
HelpCenter Live is a cloud-based customer service software that allows companies to easily set up help desks, knowledge bases, and chatbots. It offers multi-channel customer support across email, live chat, social media, and more.
Categories:
HelpCenter Live Features
- Multi-channel support (email, live chat, social media)
- Knowledge base
- Chatbots
- Help desk
- Real-time analytics and reporting
- SLA and escalation management
- Ticket management
Pricing
- Subscription-Based