Erxes
Erxes is an open-source customer engagement and support platform. It allows businesses to manage customer conversations across multiple channels like email, live chat, social media from one unified inbox. Key features include campaign and lead management, contact profiles, analyt
crm
conversations
support
engagement
analytics
integrations
opensource
Erxes: Open-Source Customer Engagement & Support Platform
Unify customer conversations across channels with Erxes, an open-source customer engagement and support platform featuring campaign management, lead tracking, contact profiles, analytics, and integrations.
What is Erxes?
Erxes is an open-source customer engagement and support platform designed to help businesses manage customer conversations across multiple channels. It brings different communication channels like email, live chat, social media and SMS into one unified inbox.
With Erxes, businesses can track all customer interactions in one place, assign support tickets, monitor performance through actionable analytics and automate tasks to scale customer service operations.
Some of the key features of Erxes include:
- Unified inbox to manage customer conversations across communication channels
- Contact profiles and history to track all interactions with customers
- Campaign and lead management tools
- CSAT surveys and customer feedback management
- Canned response templates to standardize customer communication
- Customizable real-time and historical reports
- RESTful APIs and integrations with popular apps
- Role-based access control and permissions
- Open-source codebase that is customizable
Overall, Erxes provides an integrated customer engagement platform to help service teams achieve greater efficiency and higher customer satisfaction. With its unified inbox, businesses can deliver consistent omnichannel customer experiences.
Erxes Features
Features
- Unified inbox
- Multi-channel support
- Campaign management
- Lead management
- Contact profiles
- Analytics
- Integrations
Pricing
- Open Source
- Custom Pricing
Pros
Open source
Unified platform
Customizable
Scalable
Cons
Steep learning curve
Limited native integrations
Can be resource intensive
Official Links
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