Erxes

Erxes is an open-source customer engagement and support platform. It allows businesses to manage customer conversations across multiple channels like email, live chat, social media from one unified inbox. Key features include campaign and lead management, contact profiles, analytics and integrations.

Erxes alternatives ➤

What is Erxes?

Erxes is an open-source customer engagement and support platform designed to help businesses manage customer conversations across multiple channels. It brings different communication channels like email, live chat, social media and SMS into one unified inbox.

With Erxes, businesses can track all customer interactions in one place, assign support tickets, monitor performance through actionable analytics and automate tasks to scale customer service operations.

Some of the key features of Erxes include:

Unified inbox to manage customer conversations across communication channels
Contact profiles and history to track all interactions with customers
Campaign and lead management tools
CSAT surveys and customer feedback management
Canned response templates to standardize customer communication
Customizable real-time and historical reports
RESTful APIs and integrations with popular apps
Role-based access control and permissions
Open-source codebase that is customizable

Overall, Erxes provides an integrated customer engagement platform to help service teams achieve greater efficiency and higher customer satisfaction. With its unified inbox, businesses can deliver consistent omnichannel customer experiences.

Official Links

Official Website
erxes.io

The Best Erxes Alternatives

Top Apps like Erxes

Mailchimp, HubSpot, Chatwoot, Intercom, Yournotify, Audienceful, Chaskiq, Helpie Knowledge Base Wiki Plugin are some alternatives to Erxes.

Sugggest an alternative ❐

Mailchimp

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HubSpot

HubSpot is an all-in-one inbound marketing, sales, and customer service software. Features of HubSpot include:Blogging and content creation tools to create blog posts, ebooks, and other content that attracts and converts visitorsSEO tools like meta tag editors, sitemap generators, and automatic optimization for search enginesLanding page builder to quickly...

Chatwoot

Chatwoot is an open-source customer engagement platform and live chat application for sales and support teams. It provides businesses with the ability to connect with visitors and customers in real-time through their website, mobile app, or messaging platform.Some of the key features Chatwoot offers include:Unlimited agents - Allow...

Intercom

Intercom is a popular customer messaging and engagement platform used by over 25,000 businesses worldwide. It allows companies to communicate with customers directly within their own apps and websites via messaging channels like chat, email, and conversational bots.Key features of Intercom include:Messenger and in-app chat - Talk to customers...

Yournotify

Yournotify is a user-friendly notification and reminders application designed to help users stay organized and on top of important tasks and events. It has an intuitive interface that makes it easy to create customizable notifications and reminders based on date/time, location, or other triggers.Some key features of Yournotify...

Audienceful

Audienceful is a complete social media campaign management solution designed to help brands, agencies, publishers, and small businesses get the most out of their social efforts. The platform includes powerful tools for campaign planning, creative and audience management, cross-channel execution, performance reporting, and optimization.Key features and capabilities of Audienceful...

Chaskiq

Chaskiq is an open-source customer service and support platform that provides similar functionality as Intercom. It allows businesses to have conversations with customers across multiple channels including live chat, email, messaging platforms, and more.Some key features of Chaskiq include:Interactive chatbots for automated conversationsTeam inbox for managing support ticketsKnowledge...

Helpie Knowledge Base Wiki Plugin

The Helpie Knowledge Base Wiki Plugin is a robust yet easy-to-use tool for creating and managing knowledge base content directly within a WordPress site. This plugin allows you to organize support articles, documentation, FAQs, and other reference information into a fully searchable wiki-style knowledge base.Key features include: Intuitive article...