Saleschat vs Chatwoot

Struggling to choose between Saleschat and Chatwoot? Both products offer unique advantages, making it a tough decision.

Saleschat is a Social & Communications solution with tags like chat, live-chat, sales, lead-generation.

It boasts features such as Real-time chat, Lead qualification, Appointment scheduling, Team inbox, Visitor tracking, Custom chat forms, Chatbots, Reporting and analytics and pros including Easy to use interface, Mobile optimization, Integrations with popular CRMs, Lead scoring and routing, Customizable chat forms, Chatbot builder, Visitor tracking and analytics.

On the other hand, Chatwoot is a Social & Communications product tagged with opensource, customer-engagement, conversations, website, mobile-app, realtime, unlimited-agents, canned-responses, contact-forms, integrations.

Its standout features include Unlimited agents, Canned responses, Contact forms, Real-time chat, Team inbox, Conversation tagging, Chatbot integration, Third-party integrations, and it shines with pros like Open source, Free for unlimited agents, Customizable and extensible, Self-hosted option available, Good documentation, Active development community.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Saleschat

Saleschat

Saleschat is a live chat and sales engagement platform designed for sales teams. It allows representatives to chat with website visitors in real-time to qualify leads, answer questions, and book meetings.

Categories:
chat live-chat sales lead-generation

Saleschat Features

  1. Real-time chat
  2. Lead qualification
  3. Appointment scheduling
  4. Team inbox
  5. Visitor tracking
  6. Custom chat forms
  7. Chatbots
  8. Reporting and analytics

Pricing

  • Subscription-Based

Pros

Easy to use interface

Mobile optimization

Integrations with popular CRMs

Lead scoring and routing

Customizable chat forms

Chatbot builder

Visitor tracking and analytics

Cons

Limited customization options

No phone or email support

Lack of advanced features like co-browsing

Can be pricey for small teams


Chatwoot

Chatwoot

Chatwoot is an open-source customer engagement software and live chat application. It allows businesses to have conversations with customers visiting their website or mobile app in real-time. Key features include unlimited agents, canned responses, contact forms, and integrations with other software.

Categories:
opensource customer-engagement conversations website mobile-app realtime unlimited-agents canned-responses contact-forms integrations

Chatwoot Features

  1. Unlimited agents
  2. Canned responses
  3. Contact forms
  4. Real-time chat
  5. Team inbox
  6. Conversation tagging
  7. Chatbot integration
  8. Third-party integrations

Pricing

  • Open Source
  • Freemium

Pros

Open source

Free for unlimited agents

Customizable and extensible

Self-hosted option available

Good documentation

Active development community

Cons

Limited native integrations

Can be resource intensive to self-host

Mobile app needs improvement

Steeper learning curve than some competitors