Response Wise

Response Wise is customer service software designed to help companies deliver fast, personalized support across channels like email, chat, and social media. It features ticketing, automation, and analytics to improve agent productivity and customer satisfaction.

Response Wise alternatives ➤

What is Response Wise?

Response Wise is a cloud-based customer service platform created specifically for small and medium-sized businesses. It allows companies to manage customer inquiries and requests across multiple channels including email, live chat, social media, and more from a unified interface.

Key features of Response Wise include:

Shared team inbox - Assign, prioritize, and collaborate on tickets
SLA policies - Set due dates and business hours to meet response time goals
Macro builder - Automate repetitive agent tasks with pre-written templates
Help desk reports - Gain insights into team workload, resolution times, satisfaction scores, and more
Real-time analytics - Monitor performance metrics on customizable dashboards
Skill-based routing - Match inquiries to the best available agent for the fastest resolution
Mobile app - Agents can manage tickets on-the-go

Unlike more complex platforms designed for large enterprises, Response Wise is purpose-built for growing companies that want an easy-to-use, affordable customer service solution to provide personalized, quality support. Customizable features, seamless integrations, and flexible plans make it easy to scale up capabilities as business needs change.

Official Links

Official Website
www.responsewise.com

The Best Response Wise Alternatives

Top Apps like Response Wise

Mailchimp, Chatwoot, Listmonk, phpList, Brevo, Campaign Monitor, Campayn, Sendy, MailerLite, SendPulse, GetResponse are some alternatives to Response Wise.

Sugggest an alternative ❐

Mailchimp

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Chatwoot

Chatwoot is an open-source customer engagement platform and live chat application for sales and support teams. It provides businesses with the ability to connect with visitors and customers in real-time through their website, mobile app, or messaging platform.Some of the key features Chatwoot offers include:Unlimited agents - Allow...

Listmonk

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PhpList

phpList is an open source email marketing and newsletter application. It provides an easy way for businesses, organizations, and individuals to create professional-looking email newsletters and send them out to a list of subscribed contacts.Key features of phpList include:Web-based interface to easily create newsletters with drag and drop...

Brevo

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Campaign Monitor

Campaign Monitor is a cloud-based email marketing platform used by over 150,000 small businesses and companies worldwide. It makes it easy for anyone to create, send, and optimize email marketing campaigns that drive sales with drag-and-drop email builders, automation rules, A/B testing, and hundreds of designer templates.Key features include...

Campayn

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Sendy

Sendy is an email marketing software application designed for small businesses and online marketers to easily create and send newsletters, automated emails and build subscriber lists. It is a self-hosted solution that gives users full control over their email marketing data and campaigns.Some key features of Sendy include:Drag-and-drop...

MailerLite

MailerLite is an easy-to-use email marketing software designed for small businesses, bloggers, ecommerce stores, and freelancers. It provides a drag-and-drop email builder with hundreds of mobile-friendly templates that allow users to quickly create beautiful newsletters without any coding. Key features include:Intuitive drag-and-drop builder with sections, columns, images, text blocks...

SendPulse

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GetResponse

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