Response Wise
Response Wise is customer service software designed to help companies deliver fast, personalized support across channels like email, chat, and social media. It features ticketing, automation, and analytics to improve agent productivity and customer satisfaction.
customer-service
ticketing
automation
analytics
productivity
Response Wise: Customer Service Software
Customer service software designed to deliver fast, personalized support across channels like email, chat, and social media.
What is Response Wise?
Response Wise is a cloud-based customer service platform created specifically for small and medium-sized businesses. It allows companies to manage customer inquiries and requests across multiple channels including email, live chat, social media, and more from a unified interface.
Key features of Response Wise include:
- Shared team inbox - Assign, prioritize, and collaborate on tickets
- SLA policies - Set due dates and business hours to meet response time goals
- Macro builder - Automate repetitive agent tasks with pre-written templates
- Help desk reports - Gain insights into team workload, resolution times, satisfaction scores, and more
- Real-time analytics - Monitor performance metrics on customizable dashboards
- Skill-based routing - Match inquiries to the best available agent for the fastest resolution
- Mobile app - Agents can manage tickets on-the-go
Unlike more complex platforms designed for large enterprises, Response Wise is purpose-built for growing companies that want an easy-to-use, affordable customer service solution to provide personalized, quality support. Customizable features, seamless integrations, and flexible plans make it easy to scale up capabilities as business needs change.
Response Wise Features
Features
- Omnichannel support
- Ticketing and helpdesk
- Knowledge base
- Automation
- Analytics and reporting
- Integrations
- Multi-brand support
- SLA and escalation management
Pricing
- Subscription-Based
Pros
Intuitive interface
Robust automation capabilities
Strong analytics and reporting
Omnichannel support
Knowledge management features
API and integrations
Cons
Can be pricey for smaller teams
Mobile app needs improvement
Setup and customization may require developer help
Official Links
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