Tiledesk
Tiledesk is an open-source live chat and chatbot software for websites. It enables real-time customer support and automated conversations to improve customer experience.
chat
live-chat
chatbot
customer-support
Tiledesk: Open-Source Live Chat & Chatbot Software
Real-time customer support and automated conversations for improved customer experience with Tiledesk, an open-source live chat and chatbot software for websites.
What is Tiledesk?
Tiledesk is an open-source live chat and chatbot platform designed for websites. It provides the tools to have real-time conversations with website visitors and automate responses to frequently asked questions.
As an open-source software, Tiledesk is free to download, install, and modify. It offers an easy-to-use admin dashboard to manage chat agents, monitor conversations, customize the chat widget code, and view analytics.
Key features of Tiledesk include:
- Live chat widget - Add a customizable chat widget to your website for agents to have real-time conversations with visitors.
- Chatbot tool - Build a knowledge base and let an AI chatbot automatically answer FAQs when agents are unavailable.
- Agent management - Assign roles to agents, monitor their availability, transfer chats between agents.
- Conversation history - Store chat history, transcripts, notes for future reference and analytics.
- Customizable - Choose chat widget theme colors, bot avatars, modify source code.
- Mobile-ready - Tilechat widget works well on mobile and desktop.
- Analytics - Track key live chat performance metrics to improve customer support.
With its balance of human and bot conversational support, Tiledesk helps enhance customer experience on websites at an affordable price.
Tiledesk Features
Features
- Live chat
- Chatbots
- Knowledge base
- Ticketing system
- Team inbox
- Real-time analytics
Pricing
- Freemium
- Subscription-Based
Pros
Open source
Free basic plan available
Easy to integrate
Customizable interface
Multi-channel support
Cons
Limited features in free version
Can be complex for non-technical users
Limited customization in free plan
Official Links
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