Zendesk Chat vs Tiledesk

Struggling to choose between Zendesk Chat and Tiledesk? Both products offer unique advantages, making it a tough decision.

Zendesk Chat is a Social & Communications solution with tags like live-chat, messaging, bots, customer-service.

It boasts features such as Live chat, Messaging, Bots, Real-time customer communication, Integration with Zendesk Support and other Zendesk products, Customizable chat widget, Chat routing and assignment, Chat transcripts and reporting, Proactive chat and pros including Easy to set up and use, Provides omnichannel customer support, Scales to support high chat volumes, Mobile-friendly, Bots can automate common queries, Integrates with popular tools and apps.

On the other hand, Tiledesk is a Social & Communications product tagged with chat, live-chat, chatbot, customer-support.

Its standout features include Live chat, Chatbots, Knowledge base, Ticketing system, Team inbox, Real-time analytics, and it shines with pros like Open source, Free basic plan available, Easy to integrate, Customizable interface, Multi-channel support.

Feature	Zendesk Chat	Tiledesk
Overall Score	N/A	N/A
Primary Category	Social & Communications	Social & Communications

Product Overview

Zendesk Chat

Description: Zendesk Chat is a customer service software that provides live chat, messaging, and bots to help companies communicate with customers in real-time on their website, mobile app, and messaging apps. It's part of the Zendesk customer experience platform.

Tiledesk

Description: Tiledesk is an open-source live chat and chatbot software for websites. It enables real-time customer support and automated conversations to improve customer experience.

Key Features Comparison

Zendesk Chat Features

• Live chat
• Messaging
• Bots
• Real-time customer communication
• Integration with Zendesk Support and other Zendesk products
• Customizable chat widget
• Chat routing and assignment
• Chat transcripts and reporting
• Proactive chat

Tiledesk Features

• Live chat
• Chatbots
• Knowledge base
• Ticketing system
• Team inbox
• Real-time analytics

Pros & Cons Analysis

Zendesk Chat

Pros

• Easy to set up and use
• Provides omnichannel customer support
• Scales to support high chat volumes
• Mobile-friendly
• Bots can automate common queries
• Integrates with popular tools and apps

Cons

• Can get expensive for larger teams
• Limited customization options
• Third-party bot integration is limited
• Lacks some advanced features like co-browsing

Tiledesk

Pros

• Open source
• Free basic plan available
• Easy to integrate
• Customizable interface
• Multi-channel support

Cons

• Limited features in free version
• Can be complex for non-technical users
• Limited customization in free plan

Pricing Comparison

Zendesk Chat

• Subscription-Based
• Pay-As-You-Go

Tiledesk

• Freemium
• Subscription-Based