Crisp vs Chatwoot

Struggling to choose between Crisp and Chatwoot? Both products offer unique advantages, making it a tough decision.

Crisp is a Social & Communications solution with tags like messaging, chat, email, sms, social-media, customer-service, customer-support.

It boasts features such as Unified inbox, Live chat, Email, SMS, Social media integration, Team collaboration, Conversation routing, Canned responses, Reporting and analytics and pros including Omnichannel support, Easy to use interface, Scalable, Integrations with other tools, Real-time team collaboration, Powerful analytics.

On the other hand, Chatwoot is a Social & Communications product tagged with opensource, customer-engagement, conversations, website, mobile-app, realtime, unlimited-agents, canned-responses, contact-forms, integrations.

Its standout features include Unlimited agents, Canned responses, Contact forms, Real-time chat, Team inbox, Conversation tagging, Chatbot integration, Third-party integrations, and it shines with pros like Open source, Free for unlimited agents, Customizable and extensible, Self-hosted option available, Good documentation, Active development community.

Feature	Crisp	Chatwoot
Overall Score	N/A	N/A
Primary Category	Social & Communications	Social & Communications

Product Overview

Crisp

Description: Crisp is a customer messaging platform that allows companies to have conversations with customers across multiple channels like chat, email, SMS, social media, and more. It enables teams to provide real-time support and sales through an integrated centralized inbox.

Chatwoot

Description: Chatwoot is an open-source customer engagement software and live chat application. It allows businesses to have conversations with customers visiting their website or mobile app in real-time. Key features include unlimited agents, canned responses, contact forms, and integrations with other software.

Key Features Comparison

Crisp Features

• Unified inbox
• Live chat
• Email
• SMS
• Social media integration
• Team collaboration
• Conversation routing
• Canned responses
• Reporting and analytics

Chatwoot Features

• Unlimited agents
• Canned responses
• Contact forms
• Real-time chat
• Team inbox
• Conversation tagging
• Chatbot integration
• Third-party integrations

Pros & Cons Analysis

Crisp

Pros

• Omnichannel support
• Easy to use interface
• Scalable
• Integrations with other tools
• Real-time team collaboration
• Powerful analytics

Cons

• Can be pricey for small teams
• Limited customization options
• No phone support
• Steep learning curve initially

Chatwoot

Pros

• Open source
• Free for unlimited agents
• Customizable and extensible
• Self-hosted option available
• Good documentation
• Active development community

Cons

• Limited native integrations
• Can be resource intensive to self-host
• Mobile app needs improvement
• Steeper learning curve than some competitors

Pricing Comparison

Crisp

• Freemium
• Subscription-Based

Chatwoot

• Open Source
• Freemium