Sentopia

Sentopia is a customer sentiment analysis tool that uses AI and NLP to analyze customer conversations across channels like phone, email, chat, and social media. It automatically detects sentiment, intent, topics, and emerging issues to give businesses insights into the voice of the customer.

Sentopia alternatives ➤

What is Sentopia?

Sentopia is a SaaS platform focused on customer sentiment analysis powered by artificial intelligence (AI) and natural language processing (NLP) technology. It analyzes millions of customer conversations across channels like phone calls, emails, chat logs, surveys, and social media to provide deep insights into the voice of the customer.

Key capabilities and benefits of Sentopia include:

Real-time analysis of 100% of customer interactions across all channels using speech and text analytics
Automatic detection of customer sentiment (positive, negative, neutral), intentions, topics, emerging issues, churn signals, compliance risks
Identifying growth opportunities like upsell and cross-sell based on changes in customer needs
Aggregated visualizations and dashboards to track KPIs like NPS, CSAT, sentiment trends, product performance
Drill-down to analyze conversations by attributes like location, department, agent
API access to integrate sentiment analytics into other platforms
Helps brands improve the customer experience, agent performance, product development, and other key initiatives by fully understanding the voice of the customer at scale.

Overall, Sentopia leverages the latest AI to help brands in any industry make more informed strategic decisions based on powerful customer insights and analytics.

Official Links

Official Website
www.sentopia.net

The Best Sentopia Alternatives

Top Apps like Sentopia

Mailchimp, Chatwoot, phpList, Brevo, Campaign Monitor, Mailgun, Campayn, Unspam.email, Audienceful, MailerLite, SendPulse, GetResponse are some alternatives to Sentopia.

Sugggest an alternative ❐

Mailchimp

Mailchimp is a popular email marketing platform used by small businesses, bloggers, and enterprises to design and send marketing emails and automate interactions with contacts and customers. It offers an easy-to-use drag-and-drop builder to create professional-looking email campaigns along with a library of free templates.Key features of Mailchimp include...

Chatwoot

Chatwoot is an open-source customer engagement platform and live chat application for sales and support teams. It provides businesses with the ability to connect with visitors and customers in real-time through their website, mobile app, or messaging platform.Some of the key features Chatwoot offers include:Unlimited agents - Allow...

PhpList

phpList is an open source email marketing and newsletter application. It provides an easy way for businesses, organizations, and individuals to create professional-looking email newsletters and send them out to a list of subscribed contacts.Key features of phpList include:Web-based interface to easily create newsletters with drag and drop...

Brevo

Brevo is an AI-powered coding assistant designed to boost developer productivity. It provides real-time code completions, design pattern recommendations, and automated code reviews.Brevo integrates seamlessly with popular IDEs like Visual Studio, IntelliJ, and Eclipse. As developers write code, Brevo analyzes it to understand context and intent. It then provides...

Campaign Monitor

Campaign Monitor is a cloud-based email marketing platform used by over 150,000 small businesses and companies worldwide. It makes it easy for anyone to create, send, and optimize email marketing campaigns that drive sales with drag-and-drop email builders, automation rules, A/B testing, and hundreds of designer templates.Key features include...

Mailgun

Mailgun is an email sending and receiving service built specifically for developers and applications. It makes it easy to integrate email functionality into websites, apps, and platforms via its robust email API.Some key aspects of Mailgun include:Powerful email API for sending, receiving, and tracking emails at scaleFlexible ways...

Campayn

Campayn is an intuitive email marketing platform suitable for businesses of all sizes. It makes it easy to create professional email campaigns with its drag-and-drop editor and pre-designed templates. Users can easily import contacts, segment lists based on subscriber data and behaviors, set up automations, and schedule campaigns.Key features...

Unspam.email

Unspam.email is an email organization and inbox cleanup service that leverages AI and machine learning to help users take control of their inboxes. It works by automatically scanning your email inbox and identifying spam, newsletters, promotions and other lower priority emails to unsubscribe, move or delete.Some key features...

Audienceful

Audienceful is a complete social media campaign management solution designed to help brands, agencies, publishers, and small businesses get the most out of their social efforts. The platform includes powerful tools for campaign planning, creative and audience management, cross-channel execution, performance reporting, and optimization.Key features and capabilities of Audienceful...

MailerLite

MailerLite is an easy-to-use email marketing software designed for small businesses, bloggers, ecommerce stores, and freelancers. It provides a drag-and-drop email builder with hundreds of mobile-friendly templates that allow users to quickly create beautiful newsletters without any coding. Key features include:Intuitive drag-and-drop builder with sections, columns, images, text blocks...

SendPulse

SendPulse is a cloud-based email marketing and automation platform suitable for small businesses, online stores, bloggers, marketing agencies and enterprises. It provides users with various tools to create professional emails and newsletters, collect contacts, organize and manage subscriber lists, set up automated email workflows and campaigns, and analyze the results...

GetResponse

GetResponse is a comprehensive email marketing and automation platform designed for small and medium-sized businesses. It makes it easy to create professional email campaigns, landing pages, autoresponders, webinars, and more in order to engage customers and prospects.Key features of GetResponse include:Intuitive email campaign builder to create beautiful, mobile-responsive...