erxes vs Chatwoot
Struggling to choose between erxes and Chatwoot? Both products offer unique advantages, making it a tough decision.
erxes is a Business & Commerce solution with tags like crm, conversations, support, engagement, analytics, integrations, opensource.
It boasts features such as Unified inbox, Multi-channel support, Campaign management, Lead management, Contact profiles, Analytics, Integrations and pros including Open source, Unified platform, Customizable, Scalable.
On the other hand, Chatwoot is a Social & Communications product tagged with opensource, customer-engagement, conversations, website, mobile-app, realtime, unlimited-agents, canned-responses, contact-forms, integrations.
Its standout features include Unlimited agents, Canned responses, Contact forms, Real-time chat, Team inbox, Conversation tagging, Chatbot integration, Third-party integrations, and it shines with pros like Open source, Free for unlimited agents, Customizable and extensible, Self-hosted option available, Good documentation, Active development community.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
erxes
Erxes is an open-source customer engagement and support platform. It allows businesses to manage customer conversations across multiple channels like email, live chat, social media from one unified inbox. Key features include campaign and lead management, contact profiles, analytics and integrations.
Categories:
Erxes Features
- Unified inbox
- Multi-channel support
- Campaign management
- Lead management
- Contact profiles
- Analytics
- Integrations
Pricing
- Open Source
- Custom Pricing
Pros
Cons
Chatwoot
Chatwoot is an open-source customer engagement software and live chat application. It allows businesses to have conversations with customers visiting their website or mobile app in real-time. Key features include unlimited agents, canned responses, contact forms, and integrations with other software.
Categories:
Chatwoot Features
- Unlimited agents
- Canned responses
- Contact forms
- Real-time chat
- Team inbox
- Conversation tagging
- Chatbot integration
- Third-party integrations
Pricing
- Open Source
- Freemium