MomentCRM vs Chatwoot

Struggling to choose between MomentCRM and Chatwoot? Both products offer unique advantages, making it a tough decision.

MomentCRM is a Business & Commerce solution with tags like crm, sales, pipeline-management, contact-management.

It boasts features such as Contact Management, Lead Tracking, Sales Pipeline, Email Integration, Calendar Sync, Reporting and Dashboards and pros including Easy to use interface, Affordable pricing, Good for small businesses, Mobile app available.

On the other hand, Chatwoot is a Social & Communications product tagged with opensource, customer-engagement, conversations, website, mobile-app, realtime, unlimited-agents, canned-responses, contact-forms, integrations.

Its standout features include Unlimited agents, Canned responses, Contact forms, Real-time chat, Team inbox, Conversation tagging, Chatbot integration, Third-party integrations, and it shines with pros like Open source, Free for unlimited agents, Customizable and extensible, Self-hosted option available, Good documentation, Active development community.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

MomentCRM

MomentCRM

MomentCRM is a customer relationship management (CRM) software designed for small businesses. It allows users to organize contacts, track communications history, manage sales pipelines, and analyze data to improve customer relationships.

Categories:
Business & Commerce Crm
crm sales pipeline-management contact-management

MomentCRM Features

  1. Contact Management
  2. Lead Tracking
  3. Sales Pipeline
  4. Email Integration
  5. Calendar Sync
  6. Reporting and Dashboards

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Affordable pricing

Good for small businesses

Mobile app available

Cons

Limited customization options

Less features than larger CRM platforms

Third-party integrations can be limited

Chatwoot

Chatwoot

Chatwoot is an open-source customer engagement software and live chat application. It allows businesses to have conversations with customers visiting their website or mobile app in real-time. Key features include unlimited agents, canned responses, contact forms, and integrations with other software.

Categories:
Social & Communications Live Chat
opensource customer-engagement conversations website mobile-app realtime unlimited-agents canned-responses contact-forms integrations

Chatwoot Features

  1. Unlimited agents
  2. Canned responses
  3. Contact forms
  4. Real-time chat
  5. Team inbox
  6. Conversation tagging
  7. Chatbot integration
  8. Third-party integrations

Pricing

  • Open Source
  • Freemium

Pros

Open source

Free for unlimited agents

Customizable and extensible

Self-hosted option available

Good documentation

Active development community

Cons

Limited native integrations

Can be resource intensive to self-host

Mobile app needs improvement

Steeper learning curve than some competitors