LiveZilla vs Chatwoot

Struggling to choose between LiveZilla and Chatwoot? Both products offer unique advantages, making it a tough decision.

LiveZilla is a Social & Communications solution with tags like chat, live-chat, customer-support, messaging.

It boasts features such as Unlimited agents, File transfers, Typing indicators, Canned responses, Custom APIs, Real-time visitor monitoring, Chat transfer, Customizable interface, Multilingual support and pros including Open source and free, Highly customizable, Good selection of features, Active development community, Works well for small businesses.

On the other hand, Chatwoot is a Social & Communications product tagged with opensource, customer-engagement, conversations, website, mobile-app, realtime, unlimited-agents, canned-responses, contact-forms, integrations.

Its standout features include Unlimited agents, Canned responses, Contact forms, Real-time chat, Team inbox, Conversation tagging, Chatbot integration, Third-party integrations, and it shines with pros like Open source, Free for unlimited agents, Customizable and extensible, Self-hosted option available, Good documentation, Active development community.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

LiveZilla

LiveZilla

LiveZilla is an open-source live chat software that allows websites to communicate with visitors in real-time. It offers features like unlimited agents, file transfers, typing indicators, canned responses, and custom APIs.

Categories:
chat live-chat customer-support messaging

LiveZilla Features

  1. Unlimited agents
  2. File transfers
  3. Typing indicators
  4. Canned responses
  5. Custom APIs
  6. Real-time visitor monitoring
  7. Chat transfer
  8. Customizable interface
  9. Multilingual support

Pricing

  • Open Source
  • Freemium

Pros

Open source and free

Highly customizable

Good selection of features

Active development community

Works well for small businesses

Cons

Can be difficult to setup and configure

Lacks some features of paid alternatives

Limited scalability for large businesses

Basic reporting capabilities


Chatwoot

Chatwoot

Chatwoot is an open-source customer engagement software and live chat application. It allows businesses to have conversations with customers visiting their website or mobile app in real-time. Key features include unlimited agents, canned responses, contact forms, and integrations with other software.

Categories:
opensource customer-engagement conversations website mobile-app realtime unlimited-agents canned-responses contact-forms integrations

Chatwoot Features

  1. Unlimited agents
  2. Canned responses
  3. Contact forms
  4. Real-time chat
  5. Team inbox
  6. Conversation tagging
  7. Chatbot integration
  8. Third-party integrations

Pricing

  • Open Source
  • Freemium

Pros

Open source

Free for unlimited agents

Customizable and extensible

Self-hosted option available

Good documentation

Active development community

Cons

Limited native integrations

Can be resource intensive to self-host

Mobile app needs improvement

Steeper learning curve than some competitors