Casengo
Casengo is a cloud-based IT service desk and support ticketing system that aims to make support ticket management simple for small businesses. It provides features like automated ticket routing, SLAs, collaboration tools, and reporting.
ticketing
it-support
sla-tracking
Casengo: Cloud-Based IT Service Desk & Support Ticketing System
Cloud-based IT service desk and support ticketing system for small businesses with features like automated ticket routing, SLAs, collaboration tools, and reporting.
What is Casengo?
Casengo is a cloud-based IT service desk and support ticketing software designed for small and medium businesses. It aims to provide an intuitive yet powerful service desk solution to streamline ticket and request management.
Key features of Casengo include:
- Easy-to-use web-based interface for managing tickets
- Automated ticket routing and assignment rules
- Service level agreement (SLA) tracking
- Multi-channel support for email, portal, chat, and phone
- Collaboration tools like shared inbox and internal notes
- Customizable workflows
- Reporting and analytics
- Integration with popular IT tools via APIs
- Mobile access to tickets
Casengo positions itself as an affordable yet feature-rich alternative to more complex ITSM tools. It aims to help small businesses deliver excellent customer support without the high costs and learning curves often associated with enterprise-grade solutions. The system is designed to get customers up and running quickly while also providing expandability to add features as a business's needs grow.
Casengo Features
Features
- Cloud-based IT service desk and support ticketing system
- Automated ticket routing
- SLAs (Service Level Agreements)
- Collaboration tools
- Reporting and analytics
Pricing
- Freemium
- Subscription-Based
Pros
Simple and user-friendly interface
Automated ticket management
Collaboration features for team support
Reporting and analytics to track performance
Cons
Limited customization options
Lacks advanced features for larger enterprises
Pricing can be expensive for small businesses
Official Links
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