Get Satisfaction vs Casengo

Struggling to choose between Get Satisfaction and Casengo? Both products offer unique advantages, making it a tough decision.

Get Satisfaction is a Online Services solution with tags like customer-service, feedback, community.

It boasts features such as Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection and pros including Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.

On the other hand, Casengo is a Business & Commerce product tagged with ticketing, it-support, sla-tracking.

Its standout features include Cloud-based IT service desk and support ticketing system, Automated ticket routing, SLAs (Service Level Agreements), Collaboration tools, Reporting and analytics, and it shines with pros like Simple and user-friendly interface, Automated ticket management, Collaboration features for team support, Reporting and analytics to track performance.

Feature	Get Satisfaction	Casengo
Overall Score	N/A	N/A
Primary Category	Online Services	Business & Commerce

Product Overview

Get Satisfaction

Description: Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.

Casengo

Description: Casengo is a cloud-based IT service desk and support ticketing system that aims to make support ticket management simple for small businesses. It provides features like automated ticket routing, SLAs, collaboration tools, and reporting.

Key Features Comparison

Get Satisfaction Features

• Knowledge base
• Community forums
• Analytics and reporting
• Mobile app
• Integration with social media
• Ticketing system
• Feedback collection

Casengo Features

• Cloud-based IT service desk and support ticketing system
• Automated ticket routing
• SLAs (Service Level Agreements)
• Collaboration tools
• Reporting and analytics

Pros & Cons Analysis

Get Satisfaction

Pros

• Improves customer engagement
• Provides insights into customer needs
• Integrates with popular platforms
• Mobile access
• Customizable interface

Cons

• Can be expensive for large companies
• Setup and customization requires time
• Limitations in free plan
• No native phone support

Casengo

Pros

• Simple and user-friendly interface
• Automated ticket management
• Collaboration features for team support
• Reporting and analytics to track performance

Cons

• Limited customization options
• Lacks advanced features for larger enterprises
• Pricing can be expensive for small businesses

Pricing Comparison

Get Satisfaction

• Freemium
• Subscription-Based

Casengo

• Freemium
• Subscription-Based