Supportbench
Supportbench is a help desk and customer support software designed for small to medium-sized businesses. It offers features like ticketing, knowledge base, community forums, and reporting.
help-desk
ticketing
knowledge-base
forums
reporting
Supportbench: Help Desk Software
Supportbench is a help desk and customer support software designed for small to medium-sized businesses. It offers features like ticketing, knowledge base, community forums, and reporting.
What is Supportbench?
Supportbench is a cloud-based help desk and customer support software solution designed for small and medium-sized businesses. It provides an easy-to-use ticketing platform for managing customer inquiries as well as powerful automation features for streamlining workflows.
Key features of Supportbench include:
- Ticketing system for managing customer support requests
- Multiple support channels - email, phone, live chat, social media
- SLA enforcement and ticket prioritization
- Knowledge base for self-service support
- Community forums for customers to interact
- Reports and analytics for tracking performance
- Email and workflow automation
- Role-based access control
- Mobile optimization
Supportbench stands out for its intuitive interface, robust features optimized for SMBs, and flexible pricing plans to suit companies of all sizes. Its key strengths are efficient ticket management, knowledgeable self-service, and multi-channel customer engagement capabilities.
Supportbench Features
Features
- Ticketing system
- Knowledge base
- Community forums
- Reporting and analytics
- SLA management
- Multi-channel support
- Custom branding
- Role-based access control
Pricing
- Subscription-Based
Pros
Easy to use interface
Affordable pricing
Good for small teams
Built-in knowledge base
Active user community forums
Cons
Limited automation capabilities
Lacks advanced reporting
Can be slow with large databases
Mobile app needs improvement
Official Links
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