Deskpro
Deskpro is a helpdesk and customer support software that allows companies to manage customer queries and requests. It includes features like ticketing, knowledge base, chat, and automation.
helpdesk
customer-support
ticketing
knowledge-base
chat
automation
Deskpro: Helpdesk and Customer Support Software
A comprehensive software for managing customer queries and requests, including ticketing, knowledge base, chat, and automation features.
What is Deskpro?
Deskpro is a customer service and helpdesk platform used by support teams to manage customer issues. It centralizes all customer conversations across multiple channels like email, live chat, messaging apps, and social media into one place so agents have full context when assisting customers.
With Deskpro, you can create tickets for customer requests, problems or questions. Tickets can be assigned to agents, escalated if needed, and resolved once the customer's issue is fixed. Customers are kept in the loop with automatic notifications when a ticket is updated.
Other key features include:
- Knowledge base to cover common customer questions and self-serve support
- SLA and priority management of tickets
- Customizable workflows to match your support processes
- Productivity tools like macros to automate repetitive agent tasks
- Dashboards and reports to identify trends and make data-driven decisions
Overall Deskpro is a scalable platform designed for modern support teams and offers all the features needed to provide efficient and personalized customer service across multiple channels.
Deskpro Features
Features
- Ticketing system
- Knowledge base
- Live chat
- Automation
- Reporting
- Multi-channel support
Pricing
- Subscription-Based
- Custom Pricing
Pros
Easy to use interface
Powerful automation capabilities
Robust knowledge base
Omnichannel support
Customizable workflows
Cons
Can be pricey for smaller teams
Mobile app needs improvement
Setup and configuration can be complex initially
Official Links
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