Deskpro

Deskpro is a helpdesk and customer support software that allows companies to manage customer queries and requests. It includes features like ticketing, knowledge base, chat, and automation.

Deskpro alternatives ➤

What is Deskpro?

Deskpro is a customer service and helpdesk platform used by support teams to manage customer issues. It centralizes all customer conversations across multiple channels like email, live chat, messaging apps, and social media into one place so agents have full context when assisting customers.

With Deskpro, you can create tickets for customer requests, problems or questions. Tickets can be assigned to agents, escalated if needed, and resolved once the customer's issue is fixed. Customers are kept in the loop with automatic notifications when a ticket is updated.

Other key features include:

Knowledge base to cover common customer questions and self-serve support
SLA and priority management of tickets
Customizable workflows to match your support processes
Productivity tools like macros to automate repetitive agent tasks
Dashboards and reports to identify trends and make data-driven decisions

Overall Deskpro is a scalable platform designed for modern support teams and offers all the features needed to provide efficient and personalized customer service across multiple channels.

Official Links

Official Website
www.deskpro.com

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