OpenSupports
OpenSupports is an open-source help desk and customer support ticketing system. It allows companies to manage customer support requests and internal help desk tickets through a web-based interface.
help-desk
ticketing-system
customer-support
open-source
OpenSupports: Open-Source Help Desk & Customer Support Ticketing System
OpenSupports is an open-source help desk and customer support ticketing system. It allows companies to manage customer support requests and internal help desk tickets through a web-based interface.
What is OpenSupports?
OpenSupports is an open-source help desk and customer support ticketing system. It provides a suite of features to help companies manage customer inquiries, support requests, and internal IT help desk tickets.
With OpenSupports, companies can create help desk tickets via email, web forms, or manually within the system. Tickets can be assigned to agents, categorized and tagged, allowing for efficient routing and organization of requests. Agents can communicate with customers directly within tickets to ask clarifying questions or provide status updates.
On the management side, OpenSupports provides reporting and analytics to help managers track ticket volumes, first response times, resolution times, and agent workload. Dashboards give insight into trends and performance. The system also allows for SLAs to be defined, ensuring support teams meet predefined targets.
As an open-source solution, OpenSupports provides enterprise-grade capabilities without licensing costs. It can be self-hosted on a company's own servers or deployed via cloud platforms. The active open source community behind OpenSupports ensures ongoing feature expansions and security updates.
With its focus specifically on help desk and customer support scenarios, OpenSupports provides leading tools to streamline request handling and provide efficient, high-quality support experiences.
OpenSupports Features
Features
- Ticket management
- Knowledge base
- User roles and permissions
- Email piping
- REST API
- Multi-language support
Pricing
- Open Source
Pros
Open source and free
Easy to install and use
Active community support
Customizable and extensible
Cons
Limited built-in reporting
Less features than paid options
May require technical expertise to fully customize
Official Links
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