HESK
HESK is an open source help desk and customer support ticket system. It allows companies to provide customer support through a web-based interface for submitting support tickets, knowledge base, and customer portal.
help-desk
ticket-system
knowledge-base
customer-portal
HESK: Open Source Help Desk & Customer Support Ticket System
A web-based help desk ticket system with features like ticket submission, knowledge base, and customer portal, designed for companies to provide efficient customer support.
What is HESK?
HESK is an open source PHP and MySQL-based help desk system and customer support ticket system. It allows companies and organizations to provide customer support and manage support tickets through a web-based interface.
Some key features of HESK include:
- Ticket management system - Customers can submit tickets via web form. Staff can manage, respond and resolve the tickets.
- Knowledgebase - An online knowledgebase allows customers to search and find answers to common questions.
- Customer portal - Customers can view status of existing tickets, replies, and comment on tickets.
- Email piping - Tickets can be created from incoming emails.
- Multiple languages and themes.
- REST API support.
- Plugin system to extend features.
- Works as standalone or integrate with other apps.
As an open source support ticket software, HESK allows organizations to set up a custom branded support center easily without licensing costs. It has an active community providing free support and plugins.
HESK Features
Features
- Ticketing system
- Knowledgebase
- Customer portal
- Email piping
- SLA tracking
- Canned responses
- Ticket filters and queues
- User roles and permissions
- Multilingual support
- REST API
Pricing
- Open Source
- Free
Pros
Open source and free
Easy to install and use
Active community support
Customizable and extensible
Scales for large deployments
Integrates with many apps
Cons
Limited native reporting
No built-in chat or phone support
Less features than paid alternatives
Requires self-hosting
Official Links
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