OpenSupports vs HESK

Struggling to choose between OpenSupports and HESK? Both products offer unique advantages, making it a tough decision.

OpenSupports is a Business & Commerce solution with tags like help-desk, ticketing-system, customer-support, open-source.

It boasts features such as Ticket management, Knowledge base, User roles and permissions, Email piping, REST API, Multi-language support and pros including Open source and free, Easy to install and use, Active community support, Customizable and extensible.

On the other hand, HESK is a Business & Commerce product tagged with help-desk, ticket-system, knowledge-base, customer-portal.

Its standout features include Ticketing system, Knowledgebase, Customer portal, Email piping, SLA tracking, Canned responses, Ticket filters and queues, User roles and permissions, Multilingual support, REST API, and it shines with pros like Open source and free, Easy to install and use, Active community support, Customizable and extensible, Scales for large deployments, Integrates with many apps.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

OpenSupports

OpenSupports

OpenSupports is an open-source help desk and customer support ticketing system. It allows companies to manage customer support requests and internal help desk tickets through a web-based interface.

Categories:
Business & Commerce Customer Support
help-desk ticketing-system customer-support open-source

OpenSupports Features

  1. Ticket management
  2. Knowledge base
  3. User roles and permissions
  4. Email piping
  5. REST API
  6. Multi-language support

Pricing

  • Open Source

Pros

Open source and free

Easy to install and use

Active community support

Customizable and extensible

Cons

Limited built-in reporting

Less features than paid options

May require technical expertise to fully customize

HESK

HESK

HESK is an open source help desk and customer support ticket system. It allows companies to provide customer support through a web-based interface for submitting support tickets, knowledge base, and customer portal.

Categories:
Business & Commerce Customer Support
help-desk ticket-system knowledge-base customer-portal

HESK Features

  1. Ticketing system
  2. Knowledgebase
  3. Customer portal
  4. Email piping
  5. SLA tracking
  6. Canned responses
  7. Ticket filters and queues
  8. User roles and permissions
  9. Multilingual support
  10. REST API

Pricing

  • Open Source
  • Free

Pros

Open source and free

Easy to install and use

Active community support

Customizable and extensible

Scales for large deployments

Integrates with many apps

Cons

Limited native reporting

No built-in chat or phone support

Less features than paid alternatives

Requires self-hosting