GLPI vs HESK

Struggling to choose between GLPI and HESK? Both products offer unique advantages, making it a tough decision.

GLPI is a Network & Admin solution with tags like asset-management, help-desk, it-inventory, license-management, open-source.

It boasts features such as Asset management, Help desk & ticketing, License management, Financial management, CMDB, Reporting & dashboards and pros including Open source & free, Easy to use web interface, Modular & extensible via plugins, Multi-lingual support, API for integration, Active community support.

On the other hand, HESK is a Business & Commerce product tagged with help-desk, ticket-system, knowledge-base, customer-portal.

Its standout features include Ticketing system, Knowledgebase, Customer portal, Email piping, SLA tracking, Canned responses, Ticket filters and queues, User roles and permissions, Multilingual support, REST API, and it shines with pros like Open source and free, Easy to install and use, Active community support, Customizable and extensible, Scales for large deployments, Integrates with many apps.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GLPI

GLPI

GLPI is an open source IT asset management and help desk software. It allows organizations to inventory their IT hardware and software assets, track support tickets, manage licenses and IT budgets, and more. GLPI has a web interface for users and includes features like alerts, dashboards, and reporting.

Categories:
Network & Admin It Asset Management
asset-management help-desk it-inventory license-management open-source

GLPI Features

  1. Asset management
  2. Help desk & ticketing
  3. License management
  4. Financial management
  5. CMDB
  6. Reporting & dashboards

Pricing

  • Open Source

Pros

Open source & free

Easy to use web interface

Modular & extensible via plugins

Multi-lingual support

API for integration

Active community support

Cons

Initial setup can be complex

Not as feature rich as paid options

Limited native mobile apps

Some plugins are paid add-ons

HESK

HESK

HESK is an open source help desk and customer support ticket system. It allows companies to provide customer support through a web-based interface for submitting support tickets, knowledge base, and customer portal.

Categories:
Business & Commerce Customer Support
help-desk ticket-system knowledge-base customer-portal

HESK Features

  1. Ticketing system
  2. Knowledgebase
  3. Customer portal
  4. Email piping
  5. SLA tracking
  6. Canned responses
  7. Ticket filters and queues
  8. User roles and permissions
  9. Multilingual support
  10. REST API

Pricing

  • Open Source
  • Free

Pros

Open source and free

Easy to install and use

Active community support

Customizable and extensible

Scales for large deployments

Integrates with many apps

Cons

Limited native reporting

No built-in chat or phone support

Less features than paid alternatives

Requires self-hosting