Struggling to choose between Vivantio and HESK? Both products offer unique advantages, making it a tough decision.
Vivantio is a Business & Commerce solution with tags like help-desk, asset-management, project-management, itsm.
It boasts features such as IT service desk & ticketing, Asset management, Change management, Project management, Knowledge base, Reporting & analytics and pros including Intuitive and easy to use interface, Flexible pricing options, Robust feature set for ITSM, Cloud-based for anytime, anywhere access, Customizable workflows and forms, Strong mobile device support.
On the other hand, HESK is a Business & Commerce product tagged with help-desk, ticket-system, knowledge-base, customer-portal.
Its standout features include Ticketing system, Knowledgebase, Customer portal, Email piping, SLA tracking, Canned responses, Ticket filters and queues, User roles and permissions, Multilingual support, REST API, and it shines with pros like Open source and free, Easy to install and use, Active community support, Customizable and extensible, Scales for large deployments, Integrates with many apps.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
Vivantio is a provider of cloud-based IT service management software. It offers solutions for IT help desks, asset management, project management, and other ITSM needs. Vivantio aims to help IT teams work more efficiently and provide better service.
HESK is an open source help desk and customer support ticket system. It allows companies to provide customer support through a web-based interface for submitting support tickets, knowledge base, and customer portal.