Faveo HELPDESK
Faveo Helpdesk is an open source help desk and customer support ticket system. It is feature-rich, customizable, and easy to use, allowing companies to efficiently manage customer support.
help-desk
ticket-system
open-source
customer-support
Faveo HELPDESK: Open Source Customer Support Ticket System
Faveo Helpdesk is an open source help desk and customer support ticket system. It is feature-rich, customizable, and easy to use, allowing companies to efficiently manage customer support.
What is Faveo HELPDESK?
Faveo Helpdesk is an open source help desk and customer support ticket system designed for small to enterprise level businesses. It enables companies to provide efficient customer service by streamlining ticket management and communication.
Key features of Faveo Helpdesk include:
- Email, portal, chat, and API support for creating tickets
- SLA policies and reminders
- Ticket branding and custom fields
- Role-based staff permissions
- Real-time ticket monitoring and reports
- Customizable user portal
- Multi-lingual and multi-brand support
- Integrations with communication platforms
By centralizing customer communication history and support team tasks, Faveo Helpdesk allows agents to focus on providing quality assistance. Its intuitive interface, flexibility, and automation make Faveo an ideal choice for companies wanting to maximize customer satisfaction.
Faveo HELPDESK Features
Features
- Ticketing system
- Knowledgebase
- Asset management
- SLA policies
- Role-based access control
- Multi-brand support
- Email piping
- REST API
Pricing
- Open Source
- Freemium
- Subscription-Based
Pros
Open source
Highly customizable
Self-hosted option available
Active community support
Integrates with many third-party apps
Cons
Can be complex for small teams
Limited native mobile apps
Some features require coding knowledge
May need developer assistance for heavy customization
Official Links
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