Handesk
Handesk is a help desk and customer support software that aims to make support operations efficient and customer-centric. It provides features like ticketing, knowledge base, community forums, and SLA management.
help-desk
customer-support
ticketing
knowledge-base
community-forums
sla-management
Handesk: Help Desk Software
Help desk and customer support software for efficient and customer-centric support operations, featuring ticketing, knowledge base, community forums, and SLA management.
What is Handesk?
Handesk is a cloud-based help desk and customer support software designed for modern support teams. It enables companies to provide personalized, efficient customer service across multiple channels.
Key features of Handesk include:
- Ticketing system to track, prioritize and solve customer support requests
- Knowledge base to document solutions and aid self-service
- Community forums for customers to find answers and get peer support
- SLA policies and reports to track team performance
- Multi-channel support including email, live chat, voice calls, and social media
- Automation to streamline repetitive tasks
- Customizable support portals for customers
- Integrations with popular business apps
Handesk places strong emphasis on the customer experience by providing support agents with a complete context about customers to enable personalized service. It provides insights through reports to help managers optimize operations and enhance customer satisfaction levels.
With its intuitive interface, collaboration capabilities, and mobility features, Handesk enables modern support teams to deliver delightful customer experiences and boost customer retention. It is designed for enterprises across all industries looking to transform their customer support function into a source of competitive advantage.
Handesk Features
Features
- Ticketing system
- Knowledge base
- Community forums
- SLA management
- Automation workflows
- Reporting and analytics
Pricing
- Freemium
- Subscription-Based
Pros
Intuitive and easy to use interface
Powerful automation capabilities
Robust knowledge base
Strong community support
Flexible pricing options
Cons
Can be complex for smaller teams
Limited native integrations
Mobile app needs improvement
Steep learning curve initially
Official Links
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