osTicket vs Handesk

Struggling to choose between osTicket and Handesk? Both products offer unique advantages, making it a tough decision.

osTicket is a Business & Commerce solution with tags like open-source, ticket-system, customer-support, helpdesk-software.

It boasts features such as Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API and pros including Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.

On the other hand, Handesk is a Business & Commerce product tagged with help-desk, customer-support, ticketing, knowledge-base, community-forums, sla-management.

Its standout features include Ticketing system, Knowledge base, Community forums, SLA management, Automation workflows, Reporting and analytics, and it shines with pros like Intuitive and easy to use interface, Powerful automation capabilities, Robust knowledge base, Strong community support, Flexible pricing options.

Feature	osTicket	Handesk
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

osTicket

Description: osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Handesk

Description: Handesk is a help desk and customer support software that aims to make support operations efficient and customer-centric. It provides features like ticketing, knowledge base, community forums, and SLA management.

Key Features Comparison

osTicket Features

• Ticket management
• Email piping
• Knowledgebase
• SLA enforcement
• Canned responses
• Ticket filters
• User roles and permissions
• Multilingual support
• REST API

Handesk Features

• Ticketing system
• Knowledge base
• Community forums
• SLA management
• Automation workflows
• Reporting and analytics

Pros & Cons Analysis

osTicket

Pros

• Open source and free
• Easy to install and use
• Highly customizable
• Active community support
• Scales for large organizations
• Integrates with LDAP and Active Directory

Cons

• Limited reporting capabilities
• No native mobile apps
• Steep learning curve for advanced configurations
• Lacks some advanced features of paid solutions

Handesk

Pros

• Intuitive and easy to use interface
• Powerful automation capabilities
• Robust knowledge base
• Strong community support
• Flexible pricing options

Cons

• Can be complex for smaller teams
• Limited native integrations
• Mobile app needs improvement
• Steep learning curve initially

Pricing Comparison

osTicket

• Open Source
• Free

Handesk

• Freemium
• Subscription-Based