osTicket vs Handesk

Struggling to choose between osTicket and Handesk? Both products offer unique advantages, making it a tough decision.

osTicket is a Business & Commerce solution with tags like open-source, ticket-system, customer-support, helpdesk-software.

It boasts features such as Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API and pros including Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.

On the other hand, Handesk is a Business & Commerce product tagged with help-desk, customer-support, ticketing, knowledge-base, community-forums, sla-management.

Its standout features include Ticketing system, Knowledge base, Community forums, SLA management, Automation workflows, Reporting and analytics, and it shines with pros like Intuitive and easy to use interface, Powerful automation capabilities, Robust knowledge base, Strong community support, Flexible pricing options.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

osTicket

osTicket

osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Categories:
Business & Commerce Customer Support
open-source ticket-system customer-support helpdesk-software

OsTicket Features

  1. Ticket management
  2. Email piping
  3. Knowledgebase
  4. SLA enforcement
  5. Canned responses
  6. Ticket filters
  7. User roles and permissions
  8. Multilingual support
  9. REST API

Pricing

  • Open Source
  • Free

Pros

Open source and free

Easy to install and use

Highly customizable

Active community support

Scales for large organizations

Integrates with LDAP and Active Directory

Cons

Limited reporting capabilities

No native mobile apps

Steep learning curve for advanced configurations

Lacks some advanced features of paid solutions

Handesk

Handesk

Handesk is a help desk and customer support software that aims to make support operations efficient and customer-centric. It provides features like ticketing, knowledge base, community forums, and SLA management.

Categories:
Business & Commerce Customer Service & Support
help-desk customer-support ticketing knowledge-base community-forums sla-management

Handesk Features

  1. Ticketing system
  2. Knowledge base
  3. Community forums
  4. SLA management
  5. Automation workflows
  6. Reporting and analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Powerful automation capabilities

Robust knowledge base

Strong community support

Flexible pricing options

Cons

Can be complex for smaller teams

Limited native integrations

Mobile app needs improvement

Steep learning curve initially