SupportBee
SupportBee is a help desk and shared inbox software designed for SMBs. It allows companies to handle support tickets, live chats, and shared inboxes from one platform.
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shared-inbox
support-tickets
live-chat
SupportBee: Help Desk and Shared Inbox Software for SMBs
A help desk and shared inbox software designed for SMBs, allowing companies to handle support tickets, live chats, and shared inboxes from one platform.
What is SupportBee?
SupportBee is a cloud-based help desk and shared inbox platform designed for small and medium-sized businesses. Its key features include:
- Ticketing system to manage customer support requests
- Shared team inboxes to collaborate on incoming emails
- Live chat widget to interact with website visitors
- Automation tools like macros and canned responses to streamline workflows
- Custom views and reports to analyze performance
- Integrations with popular apps like Gmail, Slack, GitHub etc.
- Mobile apps allow reps to manage tickets on-the-go
With its intuitive interface, automation capabilities and integration options, SupportBee is an affordable help desk suited for scaling teams that want to deliver exceptional customer experiences. Pricing starts at $15 per agent monthly.
SupportBee Features
Features
- Ticketing system
- Knowledge base
- Shared inboxes
- Live chat
- Automation rules
- SLA policies
- Help desk reports
Pricing
- Freemium
- Subscription-Based
Pros
Easy to use interface
Powerful automation
Multiple inbox support
Good value for money
Cons
Limited third-party integrations
No phone support
Can be pricey for larger teams
Official Links
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