ZupportDesk
ZupportDesk is a customer service and help desk software solution that allows companies to manage customer support tickets and requests. It includes features like knowledge base, community forums, chat support, automation workflows, and analytics.
help-desk
ticketing
knowledge-base
chat
analytics
ZupportDesk: Customer Service & Help Desk Software
ZupportDesk is a customer service and help desk software solution that allows companies to manage customer support tickets and requests. It includes features like knowledge base, community forums, chat support, automation workflows, and analytics.
What is ZupportDesk?
ZupportDesk is a cloud-based customer service and help desk software designed for companies of all sizes. It provides a single dashboard to efficiently track, prioritize, and solve customer support tickets across multiple communication channels including email, phone, chat, and social media.
Key features include:
- Ticket management - Automatically route, assign, and escalate tickets. Set up triggers and SLAs.
- Knowledge base - Create a searchable library of support articles and FAQs.
- Community forums - Enable customers to help each other and promote brand advocacy.
- Chat support - Live chat widget provides real-time customer engagement.
- Automation - Workflows like ticket assignment rules, reminders, triggers.
- Reporting - In-depth analytics on performance through customizable reports and dashboards.
- Multi-channel support - Email, voice, chat, social media and more.
- Mobile optimized - Agents can work from anywhere.
- Integration - Connects with 500+ common business apps.
ZupportDesk places heavy emphasis on providing world-class customer support through their software. Pricing is done on a per agent basis making it scalable for teams of all sizes.
ZupportDesk Features
Features
- Ticketing system
- Knowledge base
- Community forums
- Live chat
- SLA and escalation rules
- Automation workflows
- Analytics and reporting
- Multi-channel support
- Custom branding
- Role-based access control
- Integration with CRM and other apps
Pricing
- Freemium
- Subscription-Based
Pros
Intuitive and easy to use interface
Comprehensive feature set for a helpdesk
Good value for money
Strong automation and workflow capabilities
Good customization options
Mobile access and support
Good community support and resources
Cons
Can be complex for smaller businesses
Reporting and analytics could be better
Lacks native phone support
Support for multiple brands needs improvement
Mobile app lacks some key features
Official Links
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