Mojo Helpdesk icon

Mojo Helpdesk

Mojo Helpdesk is a cloud-based customer service software that allows companies to manage customer support tickets, requests and queries. It provides features like multi-channel customer communication, automated workflow, SLAs and reporting.
Mojo Helpdesk alternatives ➤

What is Mojo Helpdesk?

Mojo Helpdesk is a feature-rich cloud-based customer support software designed for modern support teams. It allows businesses to efficiently manage customer queries, requests and support issues coming from multiple channels like email, social media, live chat, etc. from one unified workspace.

Key features of Mojo Helpdesk include:

  • Multi-channel customer communication - Email, live chat, social media integration, feedback system
  • Automated ticket workflow - Ticket assignment rules, escalation rules, SLAs
  • Team collaboration - Shared ticket inbox, internal notes, @ mentions
  • Knowledge base - Public and private knowledge bases with category wise articles
  • Customizable reporting - Pre-built and customizable reports for tickets, customer satisfaction, agent performance
  • Mobile apps - Android and iOS apps for agents
  • Integrations - Integration with popular apps like Stripe, Slack, Google Workspace
  • API and webhooks - API access to integrate with other tools

Mojo Helpdesk suits businesses of all sizes given its scalable plans and wide range of capabilities for managing customer support. The software provides an efficient support workspace tailored for 21st century, multi-channel customer service.

Official Links

Official Website
www.mojohelpdesk.com

The Best Mojo Helpdesk Alternatives

Top Apps like Mojo Helpdesk

ServiceNow, Zendesk, Freshdesk, ProProfs Help Desk, Raiseaticket, Helpy.io, Engati, Crust Service Cloud, Kayako, Trengo, SupportBee are some alternatives to Mojo Helpdesk.
Sugggest an alternative ❐

ServiceNow

ServiceNow is a cloud-based IT service management (ITSM) and workflow automation platform. It helps organizations manage and automate IT service processes across the enterprise. Some key details about ServiceNow:Founded in 2004, now a publicly traded companyOffers applications for IT service management, IT operations management, IT business management, customer service management...

Zendesk

Zendesk is a customer service and engagement software company founded in 2007. Its flagship product is Zendesk Support, which is a help desk ticketing system designed to streamline and improve customer service interactions.Key features of Zendesk Support include:Ticket tracking - Agents can track, respond to, collaborate on, and resolve...

Freshdesk

Freshdesk is a cloud-based customer support software designed to help businesses provide seamless, exceptional customer service across multiple channels. Here are some key features of Freshdesk:Ticketing System - Helps teams manage customer queries efficiently. Comes with advanced automation and routing capabilities.Knowledge Base - Allows you to create a...

ProProfs Help Desk

ProProfs Help Desk is a robust yet affordable customer service software designed for small and large businesses alike. It allows companies to efficiently manage customer support tickets, self-service knowledge base, and customer satisfaction surveys all from one centralized platform.Key features of ProProfs Help Desk include:Intuitive multi-channel ticketing system...

Raiseaticket

Raiseaticket is a comprehensive IT service desk and asset management solution designed to help IT teams manage services, assets, and requests more efficiently. Here are some key capabilities of Raiseaticket:Ticket Management - Raiseaticket provides an easy way for end users to submit service tickets via email, portal, chat, or...

Helpy.io

Helpy.io is a comprehensive customer service and help desk software solution designed to enhance customer experience and streamline support operations. Its key features include:- Ticketing system - Manage all customer inquiries and issues with a unified support ticket pipeline including assignment rules, SLA policies, and auto-escalation workflows.-...

Engati

Engati is a leading conversational AI platform used by businesses to automate customer interactions across various channels. It provides an easy-to-use drag-and-drop interface to build highly functional chatbots and virtual assistants without needing any coding knowledge.Key features of Engati include:Visual bot builder with pre-built templates and components to...

Crust Service Cloud

Crust Service Cloud is a feature-rich cloud-based customer service software designed specifically for small and medium businesses. It allows companies to support their customers across multiple channels including email, live chat, phone calls, social media and more from a unified interface.Key features of Crust Service Cloud include:Omnichannel customer...

Kayako

Kayako is a popular customer service software designed for small, medium and large businesses. It provides a unified platform to manage all customer support interactions across multiple channels including email, live chat, calls, social media, self-service portals, community forums and more.Some of the key capabilities and benefits of Kayako...

Trengo

Trengo is a cloud-based customer relationship management (CRM) platform aimed at small and medium-sized businesses. It provides a suite of tools to help manage key customer interactions including:Lead, contact, and account managementSales opportunity trackingCustomer communication features such as email and SMS marketingReporting and analytics on sales performanceIntegration with other...

SupportBee

SupportBee is a cloud-based help desk and shared inbox platform designed for small and medium-sized businesses. Its key features include:Ticketing system to manage customer support requestsShared team inboxes to collaborate on incoming emailsLive chat widget to interact with website visitorsAutomation tools like macros and canned responses to streamline workflowsCustom...