Mojo Helpdesk
Mojo Helpdesk is a cloud-based customer service software that allows companies to manage customer support tickets, requests and queries. It provides features like multi-channel customer communication, automated workflow, SLAs and reporting.
helpdesk
ticketing
customer-support
sla-tracking
Mojo Helpdesk: Cloud-Based Customer Service Software
Mojo Helpdesk is a cloud-based customer service software that allows companies to manage customer support tickets, requests and queries. It provides features like multi-channel customer communication, automated workflow, SLAs and reporting.
What is Mojo Helpdesk?
Mojo Helpdesk is a feature-rich cloud-based customer support software designed for modern support teams. It allows businesses to efficiently manage customer queries, requests and support issues coming from multiple channels like email, social media, live chat, etc. from one unified workspace.
Key features of Mojo Helpdesk include:
- Multi-channel customer communication - Email, live chat, social media integration, feedback system
- Automated ticket workflow - Ticket assignment rules, escalation rules, SLAs
- Team collaboration - Shared ticket inbox, internal notes, @ mentions
- Knowledge base - Public and private knowledge bases with category wise articles
- Customizable reporting - Pre-built and customizable reports for tickets, customer satisfaction, agent performance
- Mobile apps - Android and iOS apps for agents
- Integrations - Integration with popular apps like Stripe, Slack, Google Workspace
- API and webhooks - API access to integrate with other tools
Mojo Helpdesk suits businesses of all sizes given its scalable plans and wide range of capabilities for managing customer support. The software provides an efficient support workspace tailored for 21st century, multi-channel customer service.
Mojo Helpdesk Features
Features
- Multi-channel support (email, social media, live chat, etc)
- Automated ticket workflow and routing
- SLA and service level management
- Knowledge base for self-service
- Reporting and analytics
- Mobile apps
- Integration with CRM and other tools
Pricing
- Freemium
- Subscription-Based
Pros
Easy to set up and use
Flexible and customizable
Scales to support large volumes of tickets
Helps improve customer satisfaction
Enables self-service for customers
Provides insights through reporting
Cons
Can get pricey for large or complex organizations
Mobile app functionality is limited
Advanced customization requires developer skills
Lacks some features of higher end help desk tools
Official Links
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