SupportBee vs Mojo Helpdesk

Struggling to choose between SupportBee and Mojo Helpdesk? Both products offer unique advantages, making it a tough decision.

SupportBee is a Business & Commerce solution with tags like help-desk, shared-inbox, support-tickets, live-chat.

It boasts features such as Ticketing system, Knowledge base, Shared inboxes, Live chat, Automation rules, SLA policies, Help desk reports and pros including Easy to use interface, Powerful automation, Multiple inbox support, Good value for money.

On the other hand, Mojo Helpdesk is a Business & Commerce product tagged with helpdesk, ticketing, customer-support, sla-tracking.

Its standout features include Multi-channel support (email, social media, live chat, etc), Automated ticket workflow and routing, SLA and service level management, Knowledge base for self-service, Reporting and analytics, Mobile apps, Integration with CRM and other tools, and it shines with pros like Easy to set up and use, Flexible and customizable, Scales to support large volumes of tickets, Helps improve customer satisfaction, Enables self-service for customers, Provides insights through reporting.

Feature	SupportBee	Mojo Helpdesk
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

SupportBee

Description: SupportBee is a help desk and shared inbox software designed for SMBs. It allows companies to handle support tickets, live chats, and shared inboxes from one platform.

Mojo Helpdesk

Description: Mojo Helpdesk is a cloud-based customer service software that allows companies to manage customer support tickets, requests and queries. It provides features like multi-channel customer communication, automated workflow, SLAs and reporting.

Key Features Comparison

SupportBee Features

• Ticketing system
• Knowledge base
• Shared inboxes
• Live chat
• Automation rules
• SLA policies
• Help desk reports

Mojo Helpdesk Features

• Multi-channel support (email, social media, live chat, etc)
• Automated ticket workflow and routing
• SLA and service level management
• Knowledge base for self-service
• Reporting and analytics
• Mobile apps
• Integration with CRM and other tools

Pros & Cons Analysis

SupportBee

Pros

• Easy to use interface
• Powerful automation
• Multiple inbox support
• Good value for money

Cons

• Limited third-party integrations
• No phone support
• Can be pricey for larger teams

Mojo Helpdesk

Pros

• Easy to set up and use
• Flexible and customizable
• Scales to support large volumes of tickets
• Helps improve customer satisfaction
• Enables self-service for customers
• Provides insights through reporting

Cons

• Can get pricey for large or complex organizations
• Mobile app functionality is limited
• Advanced customization requires developer skills
• Lacks some features of higher end help desk tools

Pricing Comparison

SupportBee

• Freemium
• Subscription-Based

Mojo Helpdesk

• Freemium
• Subscription-Based