Raiseaticket vs Mojo Helpdesk

Struggling to choose between Raiseaticket and Mojo Helpdesk? Both products offer unique advantages, making it a tough decision.

Raiseaticket is a Business & Commerce solution with tags like ticketing, itsm, service-desk, asset-management, knowledge-base.

It boasts features such as Ticket management, Asset tracking, Knowledge base, Purchase management, Reporting and pros including Easy to use interface, Automates IT processes, Centralized asset tracking, Customizable service catalog, Mobile access.

On the other hand, Mojo Helpdesk is a Business & Commerce product tagged with helpdesk, ticketing, customer-support, sla-tracking.

Its standout features include Multi-channel support (email, social media, live chat, etc), Automated ticket workflow and routing, SLA and service level management, Knowledge base for self-service, Reporting and analytics, Mobile apps, Integration with CRM and other tools, and it shines with pros like Easy to set up and use, Flexible and customizable, Scales to support large volumes of tickets, Helps improve customer satisfaction, Enables self-service for customers, Provides insights through reporting.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Raiseaticket

Raiseaticket

Raiseaticket is a cloud-based IT service desk and asset management software. It allows companies to track IT assets, manage service requests, organize knowledge base articles, and automate IT processes. Key features include ticket management, asset tracking, knowledge base, purchase management, and reporting.

Categories:
Business & Commerce It Service Management
ticketing itsm service-desk asset-management knowledge-base

Raiseaticket Features

  1. Ticket management
  2. Asset tracking
  3. Knowledge base
  4. Purchase management
  5. Reporting

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Easy to use interface

Automates IT processes

Centralized asset tracking

Customizable service catalog

Mobile access

Cons

Can be pricey for small businesses

Limited custom reporting

Third-party integrations cost extra

Steep learning curve initially

Mojo Helpdesk

Mojo Helpdesk

Mojo Helpdesk is a cloud-based customer service software that allows companies to manage customer support tickets, requests and queries. It provides features like multi-channel customer communication, automated workflow, SLAs and reporting.

Categories:
Business & Commerce Customer Service & Support
helpdesk ticketing customer-support sla-tracking

Mojo Helpdesk Features

  1. Multi-channel support (email, social media, live chat, etc)
  2. Automated ticket workflow and routing
  3. SLA and service level management
  4. Knowledge base for self-service
  5. Reporting and analytics
  6. Mobile apps
  7. Integration with CRM and other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to set up and use

Flexible and customizable

Scales to support large volumes of tickets

Helps improve customer satisfaction

Enables self-service for customers

Provides insights through reporting

Cons

Can get pricey for large or complex organizations

Mobile app functionality is limited

Advanced customization requires developer skills

Lacks some features of higher end help desk tools