JitBit Helpdesk
JitBit Helpdesk is a help desk ticketing system designed for SMBs. Its intuitive interface makes it easy to organize customer inquiries without extensive training. Key features include ticket management, knowledge base, email parsing, reporting tools, and custom fields.
help-desk
ticketing-system
smb
email-parsing
knowledge-base
reporting-tools
JitBit Helpdesk: Help Desk Ticketing System for SMBs
JitBit Helpdesk is a help desk ticketing system designed for SMBs. Its intuitive interface makes it easy to organize customer inquiries without extensive training. Key features include ticket management, knowledge base, email parsing, reporting tools, and custom fields.
What is JitBit Helpdesk?
JitBit Helpdesk is a help desk and customer support ticketing system designed for small and medium-sized businesses. Its intuitive user interface and setup process makes it easy to quickly organize customer support without the need for extensive employee training.
Key features of JitBit Helpdesk include:
- Ticket management - Automatically route, assign, track and manage support tickets. Set up help desk teams, SLAs, priorities, and workflows.
- Knowledge base - Create a searchable knowledge base to store support articles and self-serve content.
- Email parsing - Set up email addresses like support@yourcompany.com to automatically convert emails into tickets.
- Reporting - Gain insights with built-in and custom reports on ticket volumes, resolution times, staff workload, and more.
- Custom fields and layouts - Customize ticket fields, views, and workflows to match your support processes.
- Mobile apps - Access and manage tickets on-the-go with native iOS and Android apps.
- REST API - Integrate with other tools like live chat, CRM, accounting software etc.
- Active Directory/LDAP - Integrate logins with your existing enterprise directory.
JitBit positions itself as an affordable but powerful alternative to tools like Zendesk or Freshdesk. It works for companies that want more customization and advanced features than entry-level tools provide, but don't necessarily need the breadth offered by enterprise-scale platforms.
JitBit Helpdesk Features
Features
- Ticket management
- Knowledge base
- Email parsing
- Reporting tools
- Custom fields
Pricing
- Free
- Subscription-Based
Pros
Intuitive interface
Easy to get started
Affordable pricing
Good for small teams
Cons
Can be limiting for larger teams
Lacks some advanced features of competitors
Mobile app could be better
Official Links
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