Helpspot

Helpspot is a help desk and customer support software designed for small businesses. It allows companies to manage customer support tickets, knowledge base articles, user forums, and customer communication. Key features include shared ticket inbox, custom branding, rule-based tic

Business & Commerce Customer Support

help-desk ticketing knowledge-base customer-support

Helpspot alternatives ➤

Helpspot: Help Desk and Customer Support Software for Small Businesses

Manage customer support tickets, knowledge base articles, user forums, and customer communication with a customizable help desk software designed specifically for small businesses.

What is Helpspot?

Helpspot is a help desk and customer support software designed for small and medium businesses. It provides a complete set of tools to manage customer queries and support issues efficiently.

With Helpspot, companies can have a shared ticket inbox where support requests from customers arrive and can be assigned to staff members. It has customizable ticket workflows to route tickets to the right agents automatically based on rules and priorities. Agents can communicate with customers over email and help desk portals.

The software also allows companies to create a searchable knowledge base with articles for self-service support. Customers can find solutions to common issues by searching the knowledge base. The self-service portal is fully customizable to match company branding.

Other key features of Helpspot include user roles and permissions, junk ticket prevention using Bayesian filtering, integrated forum for community support, reports and analytics, REST API and integrations with over 50 other business apps.

Overall, Helpspot provides a flexible and affordable help desk platform for startups and SMBs to deliver quality customer service and scale their support operations.

Helpspot Features

Features

Shared ticket inbox
Custom branding
Rule-based ticket routing
Role-based access controls
Knowledge base
User forums

Pricing

Subscription-Based

Pros

Easy to use interface

Good knowledge base features

Flexible ticket management

Affordable pricing

Cons

Limited customization options

Can be slow with large volumes of tickets

Mobile app needs improvement

Official Links

Official Website
https://helpspot.com

The Best Helpspot Alternatives

Top Business & Commerce and Customer Support and other similar apps like Helpspot

Here are some alternatives to Helpspot:

osTicket

Zendesk

Freshdesk

ProProfs Help Desk

Deskpro

Help Scout

Suggest an alternative ❐

OsTicket

osTicket is an open-source support ticket system used by companies to track, prioritize, and solve customer support requests. It provides an email-based help desk system that replaces traditional email support.Key features of osTicket include:Email ticket management - Customers can submit tickets via email which become support requests in the system.Staff...

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Zendesk

Zendesk is a customer service and engagement software company founded in 2007. Its flagship product is Zendesk Support, which is a help desk ticketing system designed to streamline and improve customer service interactions.Key features of Zendesk Support include:Ticket tracking - Agents can track, respond to, collaborate on, and resolve customer...

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Freshdesk

Freshdesk is a cloud-based customer support software designed to help businesses provide seamless, exceptional customer service across multiple channels. Here are some key features of Freshdesk:Ticketing System - Helps teams manage customer queries efficiently. Comes with advanced automation and routing capabilities.Knowledge Base - Allows you to create a self-serve knowledge...

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ProProfs Help Desk

ProProfs Help Desk is a robust yet affordable customer service software designed for small and large businesses alike. It allows companies to efficiently manage customer support tickets, self-service knowledge base, and customer satisfaction surveys all from one centralized platform.Key features of ProProfs Help Desk include:Intuitive multi-channel ticketing system to manage...

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Deskpro

Deskpro is a customer service and helpdesk platform used by support teams to manage customer issues. It centralizes all customer conversations across multiple channels like email, live chat, messaging apps, and social media into one place so agents have full context when assisting customers.With Deskpro, you can create tickets for...

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Help Scout

Help Scout is a popular customer service software designed for small and medium businesses. It provides a suite of features to help support teams manage customer conversations across multiple channels.Some key features of Help Scout include:Shared mailboxes - Agents can collaborate on a single, shared inboxTicketing system - Customers can...

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OpenSupports

OpenSupports is an open-source help desk and customer support ticketing system. It provides a suite of features to help companies manage customer inquiries, support requests, and internal IT help desk tickets.With OpenSupports, companies can create help desk tickets via email, web forms, or manually within the system. Tickets can be...

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VisionProject

VisionProject is a comprehensive project management software designed specifically for creative teams and agencies. It provides a suite of tools to help companies manage projects, resources, schedules, finances, documents and files all in one place.Key features of VisionProject include:Task management with customizable workflows and statusesTime tracking to monitor billable hours...

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HelpDesk 3

HelpDesk 3 is a comprehensive help desk and customer support platform aimed at small and medium-sized businesses. It provides a variety of features to help companies deliver excellent customer service across multiple channels.Key features of HelpDesk 3 include:Ticketing system to log, prioritize, and track customer support requestsEmail management tools to...

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InvGate Service Desk

InvGate Service Desk is an IT service management software designed to help IT teams manage services and support more efficiently. It provides a variety of features to track IT assets, monitor systems, automate processes, and optimize service delivery.Key features of InvGate Service Desk include:Incident Management - Log, categorize, assign, escalate...

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JitBit Helpdesk

JitBit Helpdesk is a help desk and customer support ticketing system designed for small and medium-sized businesses. Its intuitive user interface and setup process makes it easy to quickly organize customer support without the need for extensive employee training.Key features of JitBit Helpdesk include:Ticket management - Automatically route, assign, track...

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