Deskpro vs Helpspot

Struggling to choose between Deskpro and Helpspot? Both products offer unique advantages, making it a tough decision.

Deskpro is a Business & Commerce solution with tags like helpdesk, customer-support, ticketing, knowledge-base, chat, automation.

It boasts features such as Ticketing system, Knowledge base, Live chat, Automation, Reporting, Multi-channel support and pros including Easy to use interface, Powerful automation capabilities, Robust knowledge base, Omnichannel support, Customizable workflows.

On the other hand, Helpspot is a Business & Commerce product tagged with help-desk, ticketing, knowledge-base, customer-support.

Its standout features include Shared ticket inbox, Custom branding, Rule-based ticket routing, Role-based access controls, Knowledge base, User forums, and it shines with pros like Easy to use interface, Good knowledge base features, Flexible ticket management, Affordable pricing.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Deskpro

Deskpro

Deskpro is a helpdesk and customer support software that allows companies to manage customer queries and requests. It includes features like ticketing, knowledge base, chat, and automation.

Categories:
Business & Commerce Customer Service
helpdesk customer-support ticketing knowledge-base chat automation

Deskpro Features

  1. Ticketing system
  2. Knowledge base
  3. Live chat
  4. Automation
  5. Reporting
  6. Multi-channel support

Pricing

  • Subscription-Based
  • Custom Pricing

Pros

Easy to use interface

Powerful automation capabilities

Robust knowledge base

Omnichannel support

Customizable workflows

Cons

Can be pricey for smaller teams

Mobile app needs improvement

Setup and configuration can be complex initially

Helpspot

Helpspot

Helpspot is a help desk and customer support software designed for small businesses. It allows companies to manage customer support tickets, knowledge base articles, user forums, and customer communication. Key features include shared ticket inbox, custom branding, rule-based ticket routing, role-based access controls.

Categories:
Business & Commerce Customer Support
help-desk ticketing knowledge-base customer-support

Helpspot Features

  1. Shared ticket inbox
  2. Custom branding
  3. Rule-based ticket routing
  4. Role-based access controls
  5. Knowledge base
  6. User forums

Pricing

  • Subscription-Based

Pros

Easy to use interface

Good knowledge base features

Flexible ticket management

Affordable pricing

Cons

Limited customization options

Can be slow with large volumes of tickets

Mobile app needs improvement