SmarterTrack Help Desk 7
SmarterTrack Help Desk 7 is a customer service and ticketing software that helps manage customer inquiries. It offers features like multi-channel support, automation rules, SLA management, and reporting.
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SmarterTrack Help Desk 7: Customer Service & Ticketing Software
SmarterTrack Help Desk 7 is a customer service and ticketing software that helps manage customer inquiries. It offers features like multi-channel support, automation rules, SLA management, and reporting.
What is SmarterTrack Help Desk 7?
SmarterTrack Help Desk 7 is a customizable customer service and support ticketing software designed for small to enterprise businesses. It enables companies to efficiently manage customer inquiries from multiple channels including email, live chat, social media, and self-service.
Key features of SmarterTrack Help Desk 7 include:
- Multi-channel support - Interact with customers via email, live chat, social media, and customer portals
- Automation rules - Set up triggers to automatically route, prioritize, escalate tickets
- SLA management - Define service level agreements (SLAs) and track compliance
- Reporting - In depth reports to analyze performance and ticket metrics
- Self-service - Customers can check ticket status, submit requests via web portals
- Agent collaboration - Shared ticket queues and discussions for efficient issue resolution
- Custom branding - Tailor the interface with custom branding and tailored customer communication
SmarterTrack Help Desk 7 offers deployment flexibility with on-premise and cloud-based options. Pricing starts at $199 per agent for the Standard package. Higher tiers add more customization, automation and multi-channel capabilities.
SmarterTrack Help Desk 7 Features
Features
- Multi-channel support (email, live chat, social media, portal, etc)
- Automation rules and workflows
- SLA management and reporting
- Ticketing and issue tracking
- Knowledge base
- Custom branding and white labeling
- Role-based access control
- Integration with CRM and other apps
Pricing
- Subscription-Based
Pros
Intuitive and easy to use interface
Comprehensive feature set for a helpdesk
Highly customizable and flexible
Good value for money
Cons
Mobile app could be better
Some features like surveys are only in higher tiers
Setup and initial configuration can be complex
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