
Description: UserReport is a user research and feedback software that allows product teams to capture feedback from users through surveys, NPS scores, session recordings, and more. It consolidates all user data in one platform for easy analysis.
Type: Open Source Test Automation Framework
Founded: 2011
Primary Use: Mobile app testing automation
Supported Platforms: iOS, Android, Windows

Description: SmarterTrack Help Desk 7 is a customer service and ticketing software that helps manage customer inquiries. It offers features like multi-channel support, automation rules, SLA management, and reporting.
Type: Cloud-based Test Automation Platform
Founded: 2015
Primary Use: Web, mobile, and API testing
Supported Platforms: Web, iOS, Android, API