Freshdesk vs SmarterTrack Help Desk 7

Struggling to choose between Freshdesk and SmarterTrack Help Desk 7? Both products offer unique advantages, making it a tough decision.

Freshdesk is a Business & Commerce solution with tags like helpdesk, ticketing, knowledge-base, customer-service, saas.

It boasts features such as Ticketing system, Knowledge base, Community forums, Email management, Reporting and analytics, Multi-channel support, Automation and workflows, Agent collaboration and pros including Intuitive and easy to use interface, Comprehensive feature set, Scales with business growth, Great mobile capabilities, Affordable pricing, Excellent customer support.

On the other hand, SmarterTrack Help Desk 7 is a Business & Commerce product tagged with help-desk, ticketing-system, customer-support, service-desk, itsm.

Its standout features include Multi-channel support (email, live chat, social media, portal, etc), Automation rules and workflows, SLA management and reporting, Ticketing and issue tracking, Knowledge base, Custom branding and white labeling, Role-based access control, Integration with CRM and other apps, and it shines with pros like Intuitive and easy to use interface, Comprehensive feature set for a helpdesk, Highly customizable and flexible, Good value for money.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.