Freshdesk vs SmarterTrack Help Desk 7

Struggling to choose between Freshdesk and SmarterTrack Help Desk 7? Both products offer unique advantages, making it a tough decision.

Freshdesk is a Business & Commerce solution with tags like helpdesk, ticketing, knowledge-base, customer-service, saas.

It boasts features such as Ticketing system, Knowledge base, Community forums, Email management, Reporting and analytics, Multi-channel support, Automation and workflows, Agent collaboration and pros including Intuitive and easy to use interface, Comprehensive feature set, Scales with business growth, Great mobile capabilities, Affordable pricing, Excellent customer support.

On the other hand, SmarterTrack Help Desk 7 is a Business & Commerce product tagged with help-desk, ticketing-system, customer-support, service-desk, itsm.

Its standout features include Multi-channel support (email, live chat, social media, portal, etc), Automation rules and workflows, SLA management and reporting, Ticketing and issue tracking, Knowledge base, Custom branding and white labeling, Role-based access control, Integration with CRM and other apps, and it shines with pros like Intuitive and easy to use interface, Comprehensive feature set for a helpdesk, Highly customizable and flexible, Good value for money.

Feature	Freshdesk	SmarterTrack Help Desk 7
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Freshdesk

Description: Freshdesk is a cloud-based customer support software that helps businesses provide exceptional customer service across multiple channels. It offers features like ticketing, knowledge base, community forums, email management, reporting and more.

SmarterTrack Help Desk 7

Description: SmarterTrack Help Desk 7 is a customer service and ticketing software that helps manage customer inquiries. It offers features like multi-channel support, automation rules, SLA management, and reporting.

Key Features Comparison

Freshdesk Features

• Ticketing system
• Knowledge base
• Community forums
• Email management
• Reporting and analytics
• Multi-channel support
• Automation and workflows
• Agent collaboration

SmarterTrack Help Desk 7 Features

• Multi-channel support (email, live chat, social media, portal, etc)
• Automation rules and workflows
• SLA management and reporting
• Ticketing and issue tracking
• Knowledge base
• Custom branding and white labeling
• Role-based access control
• Integration with CRM and other apps

Pros & Cons Analysis

Freshdesk

Pros

• Intuitive and easy to use interface
• Comprehensive feature set
• Scales with business growth
• Great mobile capabilities
• Affordable pricing
• Excellent customer support

Cons

• Can be overwhelming for small businesses
• Third-party integrations can be limited
• Advanced customization requires developer skills
• Lacks phone support capabilities

SmarterTrack Help Desk 7

Pros

• Intuitive and easy to use interface
• Comprehensive feature set for a helpdesk
• Highly customizable and flexible
• Good value for money

Cons

• Mobile app could be better
• Some features like surveys are only in higher tiers
• Setup and initial configuration can be complex

Pricing Comparison

Freshdesk

• Freemium
• Subscription-Based

SmarterTrack Help Desk 7

• Subscription-Based