SmarterTrack Help Desk 7 vs UserVoice

Struggling to choose between SmarterTrack Help Desk 7 and UserVoice? Both products offer unique advantages, making it a tough decision.

SmarterTrack Help Desk 7 is a Business & Commerce solution with tags like help-desk, ticketing-system, customer-support, service-desk, itsm.

It boasts features such as Multi-channel support (email, live chat, social media, portal, etc), Automation rules and workflows, SLA management and reporting, Ticketing and issue tracking, Knowledge base, Custom branding and white labeling, Role-based access control, Integration with CRM and other apps and pros including Intuitive and easy to use interface, Comprehensive feature set for a helpdesk, Highly customizable and flexible, Good value for money.

On the other hand, UserVoice is a Business & Commerce product tagged with feedback, helpdesk, analytics.

Its standout features include Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests, and it shines with pros like Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

Feature	SmarterTrack Help Desk 7	UserVoice
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

SmarterTrack Help Desk 7

Description: SmarterTrack Help Desk 7 is a customer service and ticketing software that helps manage customer inquiries. It offers features like multi-channel support, automation rules, SLA management, and reporting.

UserVoice

Description: UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

Key Features Comparison

SmarterTrack Help Desk 7 Features

• Multi-channel support (email, live chat, social media, portal, etc)
• Automation rules and workflows
• SLA management and reporting
• Ticketing and issue tracking
• Knowledge base
• Custom branding and white labeling
• Role-based access control
• Integration with CRM and other apps

UserVoice Features

• Idea forums
• Helpdesk ticketing
• Customer support analytics
• Feedback collection
• Bug reporting
• Feature requests

Pros & Cons Analysis

SmarterTrack Help Desk 7

Pros

• Intuitive and easy to use interface
• Comprehensive feature set for a helpdesk
• Highly customizable and flexible
• Good value for money

Cons

• Mobile app could be better
• Some features like surveys are only in higher tiers
• Setup and initial configuration can be complex

UserVoice

Pros

• Easy to set up and use
• Good integration options
• Scales well for large companies
• Good analytics and reporting
• Improves customer engagement

Cons

• Can get expensive for larger teams
• Limited customization options
• Mobile app needs improvement
• Steep learning curve initially

Pricing Comparison

SmarterTrack Help Desk 7

• Subscription-Based

UserVoice

• Freemium
• Subscription-Based