HelpDesk 3 vs SmarterTrack Help Desk 7

Struggling to choose between HelpDesk 3 and SmarterTrack Help Desk 7? Both products offer unique advantages, making it a tough decision.

HelpDesk 3 is a Business & Commerce solution with tags like help-desk, customer-support, ticket-tracking.

It boasts features such as Ticket management, Knowledge base, Asset management, SLA management, Multi-channel support, Customizable workflows, Reporting and analytics and pros including Easy to use interface, Robust feature set for the price, Good for small to mid-sized teams, Integrates with many common apps, Flexible ticket management.

On the other hand, SmarterTrack Help Desk 7 is a Business & Commerce product tagged with help-desk, ticketing-system, customer-support, service-desk, itsm.

Its standout features include Multi-channel support (email, live chat, social media, portal, etc), Automation rules and workflows, SLA management and reporting, Ticketing and issue tracking, Knowledge base, Custom branding and white labeling, Role-based access control, Integration with CRM and other apps, and it shines with pros like Intuitive and easy to use interface, Comprehensive feature set for a helpdesk, Highly customizable and flexible, Good value for money.

Feature	HelpDesk 3	SmarterTrack Help Desk 7
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

HelpDesk 3

Description: HelpDesk 3 is a help desk and customer support software designed for small and medium-sized businesses. It allows companies to manage customer support requests via email, phone, and social media in one centralized platform.

SmarterTrack Help Desk 7

Description: SmarterTrack Help Desk 7 is a customer service and ticketing software that helps manage customer inquiries. It offers features like multi-channel support, automation rules, SLA management, and reporting.

Key Features Comparison

HelpDesk 3 Features

• Ticket management
• Knowledge base
• Asset management
• SLA management
• Multi-channel support
• Customizable workflows
• Reporting and analytics

SmarterTrack Help Desk 7 Features

• Multi-channel support (email, live chat, social media, portal, etc)
• Automation rules and workflows
• SLA management and reporting
• Ticketing and issue tracking
• Knowledge base
• Custom branding and white labeling
• Role-based access control
• Integration with CRM and other apps

Pros & Cons Analysis

HelpDesk 3

Pros

• Easy to use interface
• Robust feature set for the price
• Good for small to mid-sized teams
• Integrates with many common apps
• Flexible ticket management

Cons

• Can be pricey for larger teams
• Mobile app needs improvement
• Advanced reporting requires premium plan
• Lacks some enterprise-level features

SmarterTrack Help Desk 7

Pros

• Intuitive and easy to use interface
• Comprehensive feature set for a helpdesk
• Highly customizable and flexible
• Good value for money

Cons

• Mobile app could be better
• Some features like surveys are only in higher tiers
• Setup and initial configuration can be complex

Pricing Comparison

HelpDesk 3

• Freemium
• Subscription-Based

SmarterTrack Help Desk 7

• Subscription-Based