UserVoice vs SmarterTrack Help Desk 7

Struggling to choose between UserVoice and SmarterTrack Help Desk 7? Both products offer unique advantages, making it a tough decision.

UserVoice is a Business & Commerce solution with tags like feedback, helpdesk, analytics.

It boasts features such as Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests and pros including Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

On the other hand, SmarterTrack Help Desk 7 is a Business & Commerce product tagged with help-desk, ticketing-system, customer-support, service-desk, itsm.

Its standout features include Multi-channel support (email, live chat, social media, portal, etc), Automation rules and workflows, SLA management and reporting, Ticketing and issue tracking, Knowledge base, Custom branding and white labeling, Role-based access control, Integration with CRM and other apps, and it shines with pros like Intuitive and easy to use interface, Comprehensive feature set for a helpdesk, Highly customizable and flexible, Good value for money.

Feature	UserVoice	SmarterTrack Help Desk 7
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

UserVoice

Description: UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

SmarterTrack Help Desk 7

Description: SmarterTrack Help Desk 7 is a customer service and ticketing software that helps manage customer inquiries. It offers features like multi-channel support, automation rules, SLA management, and reporting.

Key Features Comparison

UserVoice Features

• Idea forums
• Helpdesk ticketing
• Customer support analytics
• Feedback collection
• Bug reporting
• Feature requests

SmarterTrack Help Desk 7 Features

• Multi-channel support (email, live chat, social media, portal, etc)
• Automation rules and workflows
• SLA management and reporting
• Ticketing and issue tracking
• Knowledge base
• Custom branding and white labeling
• Role-based access control
• Integration with CRM and other apps

Pros & Cons Analysis

UserVoice

Pros

• Easy to set up and use
• Good integration options
• Scales well for large companies
• Good analytics and reporting
• Improves customer engagement

Cons

• Can get expensive for larger teams
• Limited customization options
• Mobile app needs improvement
• Steep learning curve initially

SmarterTrack Help Desk 7

Pros

• Intuitive and easy to use interface
• Comprehensive feature set for a helpdesk
• Highly customizable and flexible
• Good value for money

Cons

• Mobile app could be better
• Some features like surveys are only in higher tiers
• Setup and initial configuration can be complex

Pricing Comparison

UserVoice

• Freemium
• Subscription-Based

SmarterTrack Help Desk 7

• Subscription-Based