Helpninja
Helpninja is a customer service software that provides businesses with shared inboxes, help desk, knowledge base, and automation tools to manage customer conversations across channels.
help-desk
knowledge-base
shared-inboxes
automation
customer-support
Helpninja: Customer Service Software
Helpninja is a customer service software that provides businesses with shared inboxes, help desk, knowledge base, and automation tools to manage customer conversations across channels.
What is Helpninja?
Helpninja is a cloud-based customer service software designed for small and medium-sized businesses. It allows companies to manage customer conversations and requests from multiple channels in one unified inbox.
Key features of Helpninja include:
- Shared team inboxes - Assign tickets to the right agents and collaborate on responses
- Help desk - Track, prioritize and solve customer support tickets with ease
- Knowledge base - Create searchable self-serve content to deflect common queries
- Automation - Set up triggers and workflows to route inquiries, send alerts, collect feedback and more
- Service-level agreements (SLAs) - Set response time expectations and alert agents of breaches
- CSAT surveys - Understand how satisfied customers are with your support
- Conversation intelligence - Leverage AI to analyze interactions and enhance agent productivity
- Mobile apps - Respond to customers on-the-go with Android and iOS apps
- Integrations - Connect Helpninja with the tools you already use including Salesforce, Slack and more
Overall, Helpninja is an affordable and user-friendly help desk system suitable for scaling customer service operations and delivering consistent customer experiences.
Helpninja Features
Features
- Shared team inboxes
- Help desk
- Knowledge base
- Automation tools
- Multi-channel customer support
Pricing
- Freemium
- Subscription-Based
Pros
Easy to set up and use
Intuitive interface
Robust feature set
Affordable pricing
Good customer support
Cons
Can be pricey for larger teams
Limited customization options
Third-party integrations cost extra
Mobile app needs improvement
Official Links
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