Helpninja

Helpninja is a customer service software that provides businesses with shared inboxes, help desk, knowledge base, and automation tools to manage customer conversations across channels.

Helpninja alternatives ➤

What is Helpninja?

Helpninja is a cloud-based customer service software designed for small and medium-sized businesses. It allows companies to manage customer conversations and requests from multiple channels in one unified inbox.

Key features of Helpninja include:

Shared team inboxes - Assign tickets to the right agents and collaborate on responses
Help desk - Track, prioritize and solve customer support tickets with ease
Knowledge base - Create searchable self-serve content to deflect common queries
Automation - Set up triggers and workflows to route inquiries, send alerts, collect feedback and more
Service-level agreements (SLAs) - Set response time expectations and alert agents of breaches
CSAT surveys - Understand how satisfied customers are with your support
Conversation intelligence - Leverage AI to analyze interactions and enhance agent productivity
Mobile apps - Respond to customers on-the-go with Android and iOS apps
Integrations - Connect Helpninja with the tools you already use including Salesforce, Slack and more

Overall, Helpninja is an affordable and user-friendly help desk system suitable for scaling customer service operations and delivering consistent customer experiences.

Official Links

Official Website
helpninja.com

The Best Helpninja Alternatives

Top Apps like Helpninja

osTicket, Zendesk, Freshdesk, Zammad, ProProfs Help Desk, Deskpro, FreeScout, Help Scout, HelpDesk 3, JitBit Helpdesk, SupportYard are some alternatives to Helpninja.

Sugggest an alternative ❐

OsTicket

osTicket is an open-source support ticket system used by companies to track, prioritize, and solve customer support requests. It provides an email-based help desk system that replaces traditional email support.Key features of osTicket include:Email ticket management - Customers can submit tickets via email which become support requests in...

Zendesk

Zendesk is a customer service and engagement software company founded in 2007. Its flagship product is Zendesk Support, which is a help desk ticketing system designed to streamline and improve customer service interactions.Key features of Zendesk Support include:Ticket tracking - Agents can track, respond to, collaborate on, and resolve...

Freshdesk

Freshdesk is a cloud-based customer support software designed to help businesses provide seamless, exceptional customer service across multiple channels. Here are some key features of Freshdesk:Ticketing System - Helps teams manage customer queries efficiently. Comes with advanced automation and routing capabilities.Knowledge Base - Allows you to create a...

Zammad

Zammad is an open-source, web-based helpdesk and customer support system. It is designed to be an affordable alternative to commercial systems such as Zendesk or Freshdesk, providing similar functionality for a fraction of the cost.Some of the key features of Zammad include:Ticket management - Customers can submit support...

ProProfs Help Desk

ProProfs Help Desk is a robust yet affordable customer service software designed for small and large businesses alike. It allows companies to efficiently manage customer support tickets, self-service knowledge base, and customer satisfaction surveys all from one centralized platform.Key features of ProProfs Help Desk include:Intuitive multi-channel ticketing system...

Deskpro

Deskpro is a customer service and helpdesk platform used by support teams to manage customer issues. It centralizes all customer conversations across multiple channels like email, live chat, messaging apps, and social media into one place so agents have full context when assisting customers.With Deskpro, you can create tickets...

FreeScout

FreeScout is an open-source help desk and shared inbox platform designed to help teams provide efficient customer support. It consolidates multiple inboxes and communication channels like email, live chat, Twitter and Facebook into a single easy-to-use interface.With FreeScout, support agents can collaborate on customer inquiries in real-time. Tickets are...

Help Scout

Help Scout is a popular customer service software designed for small and medium businesses. It provides a suite of features to help support teams manage customer conversations across multiple channels.Some key features of Help Scout include:Shared mailboxes - Agents can collaborate on a single, shared inboxTicketing system -...

HelpDesk 3

HelpDesk 3 is a comprehensive help desk and customer support platform aimed at small and medium-sized businesses. It provides a variety of features to help companies deliver excellent customer service across multiple channels.Key features of HelpDesk 3 include:Ticketing system to log, prioritize, and track customer support requestsEmail management tools to...

JitBit Helpdesk

JitBit Helpdesk is a help desk and customer support ticketing system designed for small and medium-sized businesses. Its intuitive user interface and setup process makes it easy to quickly organize customer support without the need for extensive employee training.Key features of JitBit Helpdesk include:Ticket management - Automatically route...

SupportYard

SupportYard is a cloud-based customer service software designed for small and medium businesses. It allows you to manage all your customer support in one place by consolidating multiple support channels like email, live chat, social media and help desk tickets.Key features include:Shared team inbox - Never miss an...