SupportYard

SupportYard

SupportYard is a customer service software that provides help desk and shared inbox features for managing customer support tickets and inquiries. It includes automation and knowledge base tools to simplify support workflows.
Business & Commerce Customer Support
SupportYard image
help-desk shared-inbox customer-support automation knowledge-base
SupportYard alternatives ➤

SupportYard: Customer Service Software with Help Desk & Shared Inbox

SupportYard is a customer service software that provides help desk and shared inbox features for managing customer support tickets and inquiries. It includes automation and knowledge base tools to simplify support workflows.

What is SupportYard?

SupportYard is a cloud-based customer service software designed for small and medium businesses. It allows you to manage all your customer support in one place by consolidating multiple support channels like email, live chat, social media and help desk tickets.

Key features include:

  • Shared team inbox - Never miss an email with collaborative email management
  • Help desk ticketing system - Track, prioritize and solve customer support tickets
  • Customer self-service portal - Reduce support requests with a public knowledge base
  • Workflow automation - Set up triggers and custom rules to automate repetitive tasks
  • CSAT surveys - Get customer feedback with automated satisfaction surveys
  • Reports and analytics - Gain actionable insights to improve customer experience

SupportYard has native integrations with popular tools like Gmail, Slack, Zendesk and Intercom. It can be easily customized to fit your support process. With its simple and affordable pricing, SupportYard is a great help desk software for modern support and customer service teams.

SupportYard Features

Features

  1. Help Desk and Shared Inbox
  2. Ticket Management
  3. Customer Inquiry Handling
  4. Automation Tools
  5. Knowledge Base
  6. Reporting and Analytics

Pricing

  • Subscription-Based

Pros

Streamlines customer support workflows

Provides a centralized platform for managing support tickets

Automates repetitive tasks to improve efficiency

Includes a knowledge base to empower self-service

Offers reporting and analytics for data-driven decision making

Cons

Limited customization options for the user interface

Pricing may be on the higher end for small businesses

Integration with other systems may be limited

Official Links

Official Website
https://www.supportyard.com/

The Best SupportYard Alternatives

Top Business & Commerce and Customer Support and other similar apps like SupportYard

Here are some alternatives to SupportYard:

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Helpninja
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