osTicket vs Helpninja

Struggling to choose between osTicket and Helpninja? Both products offer unique advantages, making it a tough decision.

osTicket is a Business & Commerce solution with tags like open-source, ticket-system, customer-support, helpdesk-software.

It boasts features such as Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API and pros including Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.

On the other hand, Helpninja is a Business & Commerce product tagged with help-desk, knowledge-base, shared-inboxes, automation, customer-support.

Its standout features include Shared team inboxes, Help desk, Knowledge base, Automation tools, Multi-channel customer support, and it shines with pros like Easy to set up and use, Intuitive interface, Robust feature set, Affordable pricing, Good customer support.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

osTicket

osTicket

osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Categories:
Business & Commerce Customer Support
open-source ticket-system customer-support helpdesk-software

OsTicket Features

  1. Ticket management
  2. Email piping
  3. Knowledgebase
  4. SLA enforcement
  5. Canned responses
  6. Ticket filters
  7. User roles and permissions
  8. Multilingual support
  9. REST API

Pricing

  • Open Source
  • Free

Pros

Open source and free

Easy to install and use

Highly customizable

Active community support

Scales for large organizations

Integrates with LDAP and Active Directory

Cons

Limited reporting capabilities

No native mobile apps

Steep learning curve for advanced configurations

Lacks some advanced features of paid solutions

Helpninja

Helpninja

Helpninja is a customer service software that provides businesses with shared inboxes, help desk, knowledge base, and automation tools to manage customer conversations across channels.

Categories:
Business & Commerce Customer Service
help-desk knowledge-base shared-inboxes automation customer-support

Helpninja Features

  1. Shared team inboxes
  2. Help desk
  3. Knowledge base
  4. Automation tools
  5. Multi-channel customer support

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to set up and use

Intuitive interface

Robust feature set

Affordable pricing

Good customer support

Cons

Can be pricey for larger teams

Limited customization options

Third-party integrations cost extra

Mobile app needs improvement