Samanage
Samanage is a service desk and IT asset management software that allows organizations to track IT assets, manage service requests, automate processes, and report on key metrics. It offers features like incident management, problem management, change management, and knowledge base
Samanage: Service Desk & IT Asset Management Software
Samanage is a service desk and IT asset management software that allows organizations to track IT assets, manage service requests, automate processes, and report on key metrics. It offers features like incident management, problem management, change management, and knowledge base capabilities.
What is Samanage?
Samanage is a cloud-based IT service management (ITSM) software that helps organizations manage their IT infrastructure and services. It provides a single platform to track assets, monitor service levels, automate processes, and optimize IT workflows.
Key features of Samanage include:
- Incident management - Track, diagnose and resolve incidents such as service disruptions, cybersecurity threats, employee requests, and more.
- Asset management - Discover, track and manage all IT assets across the organization with features like barcode scanning and reporting.
- Change management - Plan, schedule and oversee changes to systems and services to minimize disruption.
- Service catalog - Provide quick access to a catalog of approved IT services that employees can browse and request access to.
- Reporting and analytics - Built-in reporting and customizable dashboards provide visibility into IT services, asset inventory, staff productivity and more.
- Mobile access - Native mobile apps allow employees and technicians to manage tickets and approvals on-the-go.
- Integration capabilities - Out-of-the-box and customizable integrations with tools like ServiceNow, JIRA, Office 365 and more.
- Knowledge management - Create a searchable knowledge base to foster self-service for common support issues.
- Automation workflows - Streamline repetitive processes with visual workflow automation across departments.
Samanage is suited for medium to large organizations across industries looking to modernize IT service delivery across business units. It provides a user-friendly platform to improve IT visibility, collaboration and service quality.
Samanage Features
Features
- Incident management
- Problem management
- Change management
- Knowledge base
- Asset management
- Service catalog
- SLA management
- Reporting and analytics
Pricing
- Subscription-Based
Pros
Intuitive and easy to use interface
Automation capabilities
Integration with other tools
Mobile access
Customizable workflows
Strong reporting functionality
Cons
Can be pricey for smaller organizations
Limited customization for branding
Steep learning curve initially
Lacks advanced ITIL capabilities
Official Links
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