
Description: HelpDesk 3 is a help desk and customer support software designed for small and medium-sized businesses. It allows companies to manage customer support requests via email, phone, and social media in one centralized platform.
Type: Open Source Test Automation Framework
Founded: 2011
Primary Use: Mobile app testing automation
Supported Platforms: iOS, Android, Windows

Description: Samanage is a service desk and IT asset management software that allows organizations to track IT assets, manage service requests, automate processes, and report on key metrics. It offers features like incident management, problem management, change management, and knowledge base capabilities.
Type: Cloud-based Test Automation Platform
Founded: 2015
Primary Use: Web, mobile, and API testing
Supported Platforms: Web, iOS, Android, API