NgDesk
ngDesk is an open-source help desk and customer support software. It allows companies to manage customer questions, requests and issues more efficiently through features like ticketing, knowledge base, and automation workflows.
help-desk
ticketing
knowledge-base
automation-workflows
customer-support
ngDesk: Open-Source Help Desk Software
ngDesk helps companies manage customer questions, requests, and issues with features like ticketing, knowledge base, and automation workflows.
What is NgDesk?
ngDesk is an open source help desk and customer support software designed to help companies provide efficient customer service. It comes with a set of robust features to manage customer inquiries through channels like email, live chat, voice calls etc.
Key features of ngDesk include:
- Ticketing system to manage customer support tickets
- Knowledge base to document solutions to common problems
- Community forums for customers to interact with each other
- Service level agreements (SLAs) and reminders
- Automation workflows to streamline repetitive tasks
- Custom widgets and data fields to fit business needs
- Role-based access control to manage permissions
- Reports, goals and key performance indicators
- REST APIs and extensions to integrate with other tools
With its customizable platform, ngDesk enables businesses to deliver consistent and personalized support across communication channels while improving agent productivity. Companies like Zendesk, Freshdesk and HelpScout offer similar help desk systems with paid plans.
NgDesk Features
Features
- Ticketing system
- Knowledge base
- Automation workflows
- Customer portal
- Reporting and analytics
- Integrations with various tools
Pricing
- Open Source
Pros
Open-source and customizable
Comprehensive set of features
Scalable and suitable for businesses of all sizes
Automation capabilities to improve efficiency
Cons
Steep learning curve for non-technical users
Limited mobile app functionality
Requires self-hosting or hosting on a third-party platform
Official Links
The Best NgDesk Alternatives
Top Business & Commerce and Customer Service & Support and other similar apps like NgDesk
Here are some alternatives to NgDesk:
Suggest an alternative ❐
JIRA
JIRA, developed by Atlassian, is a comprehensive project management and issue tracking tool designed to empower teams in planning, tracking, and managing projects effectively. Renowned for its flexibility and scalability, JIRA caters to diverse teams and industries, providing a centralized hub for collaboration. At the core of JIRA's functionality is...
PagerDuty
PagerDuty is a popular incident response and on-call management platform used by DevOps and SRE teams. It helps organizations improve operational efficiency and reliability by quickly detecting, alerting, and resolving infrastructure issues before they cause major outages.Here are some key features of PagerDuty:Flexible alerting routes - Alerts from monitoring tools...
Spiceworks
Spiceworks is a free, ad-supported IT management software suite aimed at small and mid-size businesses. It includes a variety of features to help IT professionals monitor, manage, and troubleshoot their infrastructure and technology stack.Key features of Spiceworks include:Network monitoring and alertsInventory management and reportingIntegrated help desk and ticketing systemClient monitoring...
OpsGenie
OpsGenie is a popular incident management and on-call scheduling platform used by DevOps, SRE, and other technology teams. It helps teams plan for and respond to service disruptions by getting the right people engaged at the right time.Key features of OpsGenie include:Alert routing and escalation policies to notify teams via...
XMatters
xMatters is an IT alerting and incident management platform designed to help IT teams prevent issues, resolve problems quickly, and control the impact on the business. Some key capabilities and benefits of xMatters include:Integrates with monitoring tools like Splunk, Datadog, and Nagios to ingest alerts and trigger automated response workflows...
ILert
iLert is an incident alerting and on-call management platform designed to help operations and DevOps teams detect, prioritize, notify, and escalate incidents quickly. It integrates with various monitoring tools like Prometheus, OpenTelemetry, Logstash, and more to centralize alerts and reduce noise.Key features of iLert include:Customizable notification rules to notify the...
Request Tracker
Request Tracker (RT) is a popular open source issue tracking and help desk ticketing system used by many organizations for IT service management. It allows tracking requests, bugs, tasks, changes, documents and more in a single location. Key features include:Customizable ticket fields and workflowsEmail integration for creating and updating ticketsRole-based...
Zenduty
Zenduty is an incident response and on-call management platform built to help DevOps, SRE and IT Ops teams handle critical incidents effectively. It serves as a central system to intake alerts from various monitoring systems, route them to the right people, coordinate incident response workflows and provide actionable alerts via...
OpenDuty
OpenDuty is an open source help desk and customer service software designed for IT teams to provide support across multiple channels. It offers a wide range of features including:Ticket management - Create, assign, track and manage support tickets from clients. Set statuses, priorities, due dates and more.Knowledge base - Document...
Cabot
Cabot is an open-source infrastructure monitoring and alerting tool designed specifically for modern cloud environments and containers. It allows users to easily configure alerts and notifications for their services and applications, as well as visualize their overall health.Some key features of Cabot include:Flexible alerting rules based on a variety of...
Jira Clone
A Jira clone is project management software designed to provide similar capabilities to Atlassian's popular Jira product. Like Jira, a Jira clone centers around an issue tracker that allows teams to log feature requests, bug reports, tasks, and other tickets related to a software project.Key features of a Jira clone...
Tara AI
Tara AI is an artificial intelligence-powered writing assistant designed to help individuals and teams compose higher-quality content more efficiently. Its key features include:Real-time grammar, spelling, and style suggestions as you type to improve the clarity and readability of your writingContent ideas and detailed outlines generated from short prompts to kickstart...
JitBit Helpdesk
JitBit Helpdesk is a help desk and customer support ticketing system designed for small and medium-sized businesses. Its intuitive user interface and setup process makes it easy to quickly organize customer support without the need for extensive employee training.Key features of JitBit Helpdesk include:Ticket management - Automatically route, assign, track...
AlertAgility
AlertAgility is an IT alert and incident management software designed to help IT teams manage incidents and outages more efficiently. It provides the following key capabilities:Automatic correlation of alerts from multiple monitoring tools to reduce noise and identify root causes faster.Customizable workflows to standardize and automate incident response processes.Collaboration features...