PagerDuty
PagerDuty is an incident response and on-call management platform designed to improve operations. It helps teams detect and resolve infrastructure issues quickly by alerting the right people through phone, SMS or email based on on-call schedules.
incident-response
oncall-management
alerting
scheduling
PagerDuty: Incident Response and On-Call Management Platform
PagerDuty is an incident response and on-call management platform designed to improve operations, helping teams detect and resolve infrastructure issues quickly by alerting the right people through phone, SMS or email based on on-call schedules.
What is PagerDuty?
PagerDuty is a popular incident response and on-call management platform used by DevOps and SRE teams. It helps organizations improve operational efficiency and reliability by quickly detecting, alerting, and resolving infrastructure issues before they cause major outages.
Here are some key features of PagerDuty:
- Flexible alerting routes - Alerts from monitoring tools can be routed to the right on-call engineer based on schedule, type of alert, or topology.
- Incident response workflows - Teams can collaborate and track the lifecycle of an incident all in one place.
- Escalation policies - Alerts will escalate through different notification routes until someone acknowledges.
- Scheduling and shift calendars - Schedule engineers on-call rotations and track paid and unpaid overtime.
- Audit trail - Every action is logged for full visibility and reporting.
- Mobile app - Engineers can access and act on critical alerts even when not at a desk.
- Integration ecosystem - Over 400 app integrations with tools like Slack, AWS, Datadog, and more.
With intelligent alerting and automation capabilities, teams can identify and resolve infrastructure problems quickly before they become costly outages. PagerDuty helps improve operational efficiency for organizations by reducing noise, mitigating business impact, and better leveraging staff time.
PagerDuty Features
Features
- Incident Management
- On-Call Scheduling
- Alerting & Notifications
- Reporting & Analytics
- Automated Incident Response
- Integrations
Pricing
- Subscription-Based
Pros
Reliable incident response
Flexible scheduling and escalation
Real-time notifications
Insightful analytics
Automation and integration capabilities
Enterprise-grade security
Cons
Can be complex for smaller teams
Requires training and onboarding
Integration setup can be tricky
Analytics features in higher tiers only
Potentially high cost at scale
Official Links
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