Splunk On-Call

Splunk On-Call

Splunk On-Call is an incident management platform that helps teams collaborate to resolve IT incidents quickly. It integrates with monitoring tools to automatically create alerts, enables efficient communication between on-call responders, and provides visibility into SLA complia
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Splunk On-Call: Incident Management Platform

Splunk On-Call is an incident management platform that helps teams collaborate to resolve IT incidents quickly. It integrates with monitoring tools to automatically create alerts, enables efficient communication between on-call responders, and provides visibility into SLA compliance.

What is Splunk On-Call?

Splunk On-Call is an incident response and alert management platform designed to help IT teams detect, investigate, and resolve infrastructure incidents quickly. It integrates with monitoring tools like Splunk to automatically create alerts when issues arise in the IT environment.

Key features of Splunk On-Call include:

  • Integration with monitoring tools - Automatically creates alerts based on data from Splunk, Datadog, AWS CloudWatch, PagerDuty, and more.
  • Incident management - Helps teams collaborate to resolve incidents efficiently with features like alert notifications, conference bridges, responder schedules, escalations policies, etc.
  • Visual timelines - Provides visibility into the lifecycle of an incident with detailed activity timelines.
  • Reporting - Enables SLA tracking and performance measurement across incidents, responders, services, etc.
  • APIs and customization - Provides APIs and custom fields to integrate On-Call with other systems and customize it to specific workflows.

Overall, Splunk On-Call aims to improve MTTR and operational efficiency for incident response teams through its easy alert integration, smart responder coordination, and real-time visibility into incident lifecycles.

Splunk On-Call Features

Features

  1. Incident management
  2. Alert aggregation
  3. On-call scheduling
  4. Collaboration tools
  5. Reporting and analytics

Pricing

  • Subscription-Based

Pros

Integrates with many monitoring tools

Automates incident response workflows

Enables efficient on-call collaboration

Provides visibility into SLA compliance

Cons

Can be complex to set up and customize

Mobile app could be better

Lacks advanced machine learning capabilities


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