OpenDuty vs Splunk On-Call

Struggling to choose between OpenDuty and Splunk On-Call? Both products offer unique advantages, making it a tough decision.

OpenDuty is a Business & Commerce solution with tags like help-desk, ticketing, it-support, customer-service.

It boasts features such as Ticket management, Knowledge base, User management, Email support, Live chat support, Phone support and pros including Open source, Free to use, Customizable, Integrations available.

On the other hand, Splunk On-Call is a Network & Admin product tagged with incident-management, alerting, collaboration, itsm, monitoring-integration.

Its standout features include Incident management, Alert aggregation, On-call scheduling, Collaboration tools, Reporting and analytics, and it shines with pros like Integrates with many monitoring tools, Automates incident response workflows, Enables efficient on-call collaboration, Provides visibility into SLA compliance.

Feature	OpenDuty	Splunk On-Call
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Network & Admin

Product Overview

OpenDuty

Description: OpenDuty is an open source IT help desk and customer service software. It provides ticket tracking, knowledge base, user management and more for teams to provide support across email, chat and phone channels.

Splunk On-Call

Description: Splunk On-Call is an incident management platform that helps teams collaborate to resolve IT incidents quickly. It integrates with monitoring tools to automatically create alerts, enables efficient communication between on-call responders, and provides visibility into SLA compliance.

Key Features Comparison

OpenDuty Features

• Ticket management
• Knowledge base
• User management
• Email support
• Live chat support
• Phone support

Splunk On-Call Features

• Incident management
• Alert aggregation
• On-call scheduling
• Collaboration tools
• Reporting and analytics

Pros & Cons Analysis

OpenDuty

Pros

• Open source
• Free to use
• Customizable
• Integrations available

Cons

• Limited reporting
• Less features than paid options
• Limited support

Splunk On-Call

Pros

• Integrates with many monitoring tools
• Automates incident response workflows
• Enables efficient on-call collaboration
• Provides visibility into SLA compliance

Cons

• Can be complex to set up and customize
• Mobile app could be better
• Lacks advanced machine learning capabilities

Pricing Comparison

OpenDuty

• Open Source

Splunk On-Call

• Subscription-Based