OpenDuty
OpenDuty is an open source IT help desk and customer service software. It provides ticket tracking, knowledge base, user management and more for teams to provide support across email, chat and phone channels.
help-desk
ticketing
it-support
customer-service
OpenDuty: Open Source IT Help Desk Software
Open source IT help desk and customer service software providing ticket tracking, knowledge base, user management, and more for seamless support across email, chat, and phone channels.
What is OpenDuty?
OpenDuty is an open source help desk and customer service software designed for IT teams to provide support across multiple channels. It offers a wide range of features including:
- Ticket management - Create, assign, track and manage support tickets from clients. Set statuses, priorities, due dates and more.
- Knowledge base - Document solutions to common issues for agents to leverage and link to tickets.
- User and contact management - Store details on clients, agents and organizations with custom fields.
- Email parsing - Automatically create tickets from incoming emails.
- Reporting and analytics - Reports on tickets, agent performance, SLAs and more. Customizable dashboards.
- REST API - Integrate with other tools through REST APIs.
- Lightweight and self-hosted - Python/Django codebase that can be installed on your own server.
- Open source - Actively developed on GitHub where features can be requested.
- Responsive interface - Accessible across devices from desktop to mobile.
- Multi-brand support - Set up separate help desk portals for different products/brands.
- Localization - Translated into multiple languages beyond English.
Overall, OpenDuty provides a full-featured yet flexible help desk system for IT teams looking for an open source alternative to proprietary solutions. Its self-hosted nature provides control over customization and integration as well.
OpenDuty Features
Features
- Ticket management
- Knowledge base
- User management
- Email support
- Live chat support
- Phone support
Pricing
- Open Source
Pros
Open source
Free to use
Customizable
Integrations available
Cons
Limited reporting
Less features than paid options
Limited support
Official Links
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