ngDesk vs OpenDuty
Struggling to choose between ngDesk and OpenDuty? Both products offer unique advantages, making it a tough decision.
ngDesk is a Business & Commerce solution with tags like help-desk, ticketing, knowledge-base, automation-workflows, customer-support.
It boasts features such as Ticketing system, Knowledge base, Automation workflows, Customer portal, Reporting and analytics, Integrations with various tools and pros including Open-source and customizable, Comprehensive set of features, Scalable and suitable for businesses of all sizes, Automation capabilities to improve efficiency.
On the other hand, OpenDuty is a Business & Commerce product tagged with help-desk, ticketing, it-support, customer-service.
Its standout features include Ticket management, Knowledge base, User management, Email support, Live chat support, Phone support, and it shines with pros like Open source, Free to use, Customizable, Integrations available.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
ngDesk
ngDesk is an open-source help desk and customer support software. It allows companies to manage customer questions, requests and issues more efficiently through features like ticketing, knowledge base, and automation workflows.
Categories:
NgDesk Features
- Ticketing system
- Knowledge base
- Automation workflows
- Customer portal
- Reporting and analytics
- Integrations with various tools
Pricing
- Open Source
Pros
Cons
OpenDuty
OpenDuty is an open source IT help desk and customer service software. It provides ticket tracking, knowledge base, user management and more for teams to provide support across email, chat and phone channels.
Categories:
OpenDuty Features
- Ticket management
- Knowledge base
- User management
- Email support
- Live chat support
- Phone support
Pricing
- Open Source