Splunk On-Call vs OpenDuty

Struggling to choose between Splunk On-Call and OpenDuty? Both products offer unique advantages, making it a tough decision.

Splunk On-Call is a Network & Admin solution with tags like incident-management, alerting, collaboration, itsm, monitoring-integration.

It boasts features such as Incident management, Alert aggregation, On-call scheduling, Collaboration tools, Reporting and analytics and pros including Integrates with many monitoring tools, Automates incident response workflows, Enables efficient on-call collaboration, Provides visibility into SLA compliance.

On the other hand, OpenDuty is a Business & Commerce product tagged with help-desk, ticketing, it-support, customer-service.

Its standout features include Ticket management, Knowledge base, User management, Email support, Live chat support, Phone support, and it shines with pros like Open source, Free to use, Customizable, Integrations available.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Splunk On-Call

Splunk On-Call

Splunk On-Call is an incident management platform that helps teams collaborate to resolve IT incidents quickly. It integrates with monitoring tools to automatically create alerts, enables efficient communication between on-call responders, and provides visibility into SLA compliance.

Categories:
Network & Admin It Operations Management
incident-management alerting collaboration itsm monitoring-integration

Splunk On-Call Features

  1. Incident management
  2. Alert aggregation
  3. On-call scheduling
  4. Collaboration tools
  5. Reporting and analytics

Pricing

  • Subscription-Based

Pros

Integrates with many monitoring tools

Automates incident response workflows

Enables efficient on-call collaboration

Provides visibility into SLA compliance

Cons

Can be complex to set up and customize

Mobile app could be better

Lacks advanced machine learning capabilities

OpenDuty

OpenDuty

OpenDuty is an open source IT help desk and customer service software. It provides ticket tracking, knowledge base, user management and more for teams to provide support across email, chat and phone channels.

Categories:
Business & Commerce It Help Desk & Ticketing
help-desk ticketing it-support customer-service

OpenDuty Features

  1. Ticket management
  2. Knowledge base
  3. User management
  4. Email support
  5. Live chat support
  6. Phone support

Pricing

  • Open Source

Pros

Open source

Free to use

Customizable

Integrations available

Cons

Limited reporting

Less features than paid options

Limited support