Splunk On-Call vs OpenDuty

Struggling to choose between Splunk On-Call and OpenDuty? Both products offer unique advantages, making it a tough decision.

Splunk On-Call is a Network & Admin solution with tags like incident-management, alerting, collaboration, itsm, monitoring-integration.

It boasts features such as Incident management, Alert aggregation, On-call scheduling, Collaboration tools, Reporting and analytics and pros including Integrates with many monitoring tools, Automates incident response workflows, Enables efficient on-call collaboration, Provides visibility into SLA compliance.

On the other hand, OpenDuty is a Business & Commerce product tagged with help-desk, ticketing, it-support, customer-service.

Its standout features include Ticket management, Knowledge base, User management, Email support, Live chat support, Phone support, and it shines with pros like Open source, Free to use, Customizable, Integrations available.

Feature	Splunk On-Call	OpenDuty
Overall Score	N/A	N/A
Primary Category	Network & Admin	Business & Commerce

Product Overview

Splunk On-Call

Description: Splunk On-Call is an incident management platform that helps teams collaborate to resolve IT incidents quickly. It integrates with monitoring tools to automatically create alerts, enables efficient communication between on-call responders, and provides visibility into SLA compliance.

OpenDuty

Description: OpenDuty is an open source IT help desk and customer service software. It provides ticket tracking, knowledge base, user management and more for teams to provide support across email, chat and phone channels.

Key Features Comparison

Splunk On-Call Features

• Incident management
• Alert aggregation
• On-call scheduling
• Collaboration tools
• Reporting and analytics

OpenDuty Features

• Ticket management
• Knowledge base
• User management
• Email support
• Live chat support
• Phone support

Pros & Cons Analysis

Splunk On-Call

Pros

• Integrates with many monitoring tools
• Automates incident response workflows
• Enables efficient on-call collaboration
• Provides visibility into SLA compliance

Cons

• Can be complex to set up and customize
• Mobile app could be better
• Lacks advanced machine learning capabilities

OpenDuty

Pros

• Open source
• Free to use
• Customizable
• Integrations available

Cons

• Limited reporting
• Less features than paid options
• Limited support

Pricing Comparison

Splunk On-Call

• Subscription-Based

OpenDuty

• Open Source