OpsGenie vs OpenDuty

Struggling to choose between OpsGenie and OpenDuty? Both products offer unique advantages, making it a tough decision.

OpsGenie is a Online Services solution with tags like incident-management, alerting, oncall-scheduling.

It boasts features such as Incident management, Alerting, On-call scheduling, Escalations, Notifications via email, SMS, phone calls, Integration with monitoring tools, REST API, Mobile apps and pros including Easy to set up and use, Flexible alerting and notification options, Powerful escalation policies, Good integration capabilities, Scalable for teams of all sizes.

On the other hand, OpenDuty is a Business & Commerce product tagged with help-desk, ticketing, it-support, customer-service.

Its standout features include Ticket management, Knowledge base, User management, Email support, Live chat support, Phone support, and it shines with pros like Open source, Free to use, Customizable, Integrations available.

Feature	OpsGenie	OpenDuty
Overall Score	N/A	N/A
Primary Category	Online Services	Business & Commerce

Product Overview

OpsGenie

Description: OpsGenie is an incident management and on-call scheduling platform designed for operating always-on services. It enables teams to plan for and respond to service disruptions quickly by notifying the right people using alerts and on-call schedules.

OpenDuty

Description: OpenDuty is an open source IT help desk and customer service software. It provides ticket tracking, knowledge base, user management and more for teams to provide support across email, chat and phone channels.

Key Features Comparison

OpsGenie Features

• Incident management
• Alerting
• On-call scheduling
• Escalations
• Notifications via email, SMS, phone calls
• Integration with monitoring tools
• REST API
• Mobile apps

OpenDuty Features

• Ticket management
• Knowledge base
• User management
• Email support
• Live chat support
• Phone support

Pros & Cons Analysis

OpsGenie

Pros

• Easy to set up and use
• Flexible alerting and notification options
• Powerful escalation policies
• Good integration capabilities
• Scalable for teams of all sizes

Cons

• Can be pricey for larger teams
• Mobile apps could be better
• Some features require higher tier plans

OpenDuty

Pros

• Open source
• Free to use
• Customizable
• Integrations available

Cons

• Limited reporting
• Less features than paid options
• Limited support

Pricing Comparison

OpsGenie

• Free
• Freemium
• Subscription-Based

OpenDuty

• Open Source